PetSmart reviews

3.1

37% would recommend to a friend

(10,820 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,820 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Nov 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Good Managers Good company to work for eventful job

Cons

Bad managers not enough hours expected to complete more than is possible given certain time limits

3.0
Nov 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Extremely flexible schedule. They are good about following your availability and making sure you get the hours you can work. They are also very good at letting you get extra hours or staying longer than your shift if you want to. The stocking was typically 5 or 6 in the morning until 11 or 12. There is always lots of work to do so time flies pretty quickly.

Cons

The management is very disorganized. I was told one thing by the store manager, and another by the manager directly below her. The store manager at the time I was there would go on 1-3 smoke breaks every hour but would complain when people paused for a minute or two from stocking. They were also way too lenient about some things. Some guys that got hired after me would repeatedly show up an hour or more late or sometimes not even show up without notice. They let it fly. Also, many times I would show up right at 6 and have to wait 10-15 minutes for the manager to get there and unlock the door. Another negative is that they would throw away perfectly good toys after they were on clearance for a certain amount of time, and wouldn't let me donate them to the different adoption agencies that they "support."

3.0
Nov 7, 2012

Great place to work if you like pets

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will always have something in common with the people you work with, and the people who shop at your store. Everyone is generally happy and drama free.

Cons

It's impossible to fire anyone and employees are rarely held accountable for anything at any level. The raises are terrible. You'll get maybe a 10-20 cent raise a year, so haggle for your initial offer if hired, you won't see much afterward.

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Glassdoor has 11,086 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.