PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 2, 2012

Depends on your store

Recommend
CEO approval
Business Outlook

Pros

Pet Trainer Some stores are a great place to work--a great team and supportive of your classes and record keeping etc, Understand your sales and allow you to build a business and start rolling your classes from beg to int to adv etc.. Some stores are great! You also get to make commission so if you are good you have the opportunity to make good money and run your own classes.

Cons

Some stores are disorganized and VERY slow to get you on the schedule to train. VERY pushy when it comes to sales and selling your/your coworkers classes--Even when the store is slow and very few customers come into the store you are still expected to sell training classes--so they want me to try to push a Dog training class on the 4 people who came in for crickets today??? Lame. If you have an education and are over qualified for this position DON'T apply for it--Mindless cashier work for 3 months before you will get to train dogs at all, plus the pushy used car sales man attitude when it comes to sales--its frustrating! Also--I was hired on as full time, but hours have dropped from 40hr/wk to 22hr a week because the store is slow--this should have been told to me in the job interview when I asked about the hours/pay etc. I would have turned it down and kept looking for a 40 hr/wk job.

3.0
Oct 1, 2012

Cashier/Stocker

Recommend
CEO approval
Business Outlook

Pros

Easy place to work in.

Cons

Sometimes its hard to get through a shift because we are understaffed.

5.0
Sep 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Working for this company is amazing. They totally understand that sometimes that you get into jams and you may be late for work or call in sick. The managers at Pet Smart call and ask if you're okay, not why are you late. They care about their employees and its a very friendly environment. Also, working with animals? Come on bro, nothing is better than that :D

Cons

Pet Smart has a strict policy when it comes down to how many hours that they can split up between the workers each week. One week you could work 32 hours a week, the next 19; the hours per week you have isn't very consistent.

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Glassdoor has 11,084 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.