PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed working at PetSmart. The managers were usually very nice (though I had a couple who didnt know what they were doing, but they got fired) and the company was all about customer service. They did lots of fun contests where we could win prizes, and also would occasionally have parties where theyd provide food and drinks (usually around the holidays) that we could all partake in.

Cons

The only con here is that you dont really do exactly what youre hired for, you bounce around to stocker, pet care, cashier, etc. But, I actually liked mixing it up sometimes. Oh, and my store didnt really do an associate of the month type of thing. When they did decide to do it (randomly) you just got a 'soda card' for a free soda, bettre than nothing I guess, but when I worked at kohls, they rewarded you with a bonus in your check and you got to pick out an item from a catalougue, such as a personalized blanket, etc.

2.0
Sep 27, 2012

Humiliating and Degrading

Recommend
CEO approval
Business Outlook

Pros

Good work related growth opportunities, commissions are good, especially if your a manager. Good insurance.

Cons

As a salon manager I experienced mind games, gossip about me, and absolutely no support from the Store Manager or the OPs manager. After 24 yrs of grooming dogs I found that my experience was not wanted. I left feeling degraded.

4.0
Sep 23, 2012

great experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

focus on training and good benefits

Cons

opporunity for adavancement limited in some areas.

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Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.