PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Sep 23, 2012
Recommend
CEO approval
Business Outlook

Pros

You get to work with animals all day which is nice.

Cons

The company treats you terrible. The employees are inadequate. They have very poor business ethics (charging customers on things they did not get), pay is terrible, multiple times I have seen them mistreat animals.

1.0
Sep 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Petsmart has insurance for part timers. There is nothing else positive I can say about working about petsmart.

Cons

You work with people more than you work with animals. The environment is not a professional work environment. Employees cut corners all the time in the grooming salon or bagging fish or picking up pets in tanks like rodents, birds, etc. Their new idea is CARE, where suppoesdly you are supposed to feel good about the work you do and that is just a crock.

3.0
Sep 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Seeing dogs, cats and various animals all day is better than an office wall. The majority of people that enter the store to shop are happy to be there. Coworkers are generally pleasant to work with.

Cons

Some requirements sent down from the corporate office are illogical in real world situations. Cleaning up dog pee & poop is not the most pleasant experience, especially when its not yours!

Viewing 10453 - 10455 of 10,818 Reviews

Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.