PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Aug 3, 2021

Fine

Recommend
CEO approval
Business Outlook

Pros

I had really nice colleagues, plus the discount was convenient. The Hours were also very flexible

Cons

Normal cons for a part time retail job like last-minute scheduling as well as kids who tapped on the fish glass. loud barking sometimes smell

4.0
Aug 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Get to work with animals

Cons

Have to bag fish and crickets (if that's not you're thing)

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PetSmart Response
4y
We're happy to hear you enjoy your life at PetSmart! Thanks for taking the time to share your experience with us.
4.0
Jul 26, 2021
Recommend
CEO approval
Business Outlook

Pros

great team environment, some of the best ppl i've ever worked with. Benefits, paid vacation, lots of room for advancement. obviously the animals

Cons

too many procedural change (not covid related). A lot of reports that must be done that seem quite irrelavent.

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PetSmart Response
4y
Thank you for taking the time to share your life at PetSmart with us and for bettering the lives of pets! We appreciate your feedback. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to discuss further. Thanks again!
Viewing 10453 - 10455 of 10,818 Reviews

Glassdoor has 11,084 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.