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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,818 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Sep 19, 2012

      Humiliating

      Operations managager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A great job if you were truly, unleashed ?

      Cons

      District Manager and Area Management are unprofessional, play games and manipulate talent. Not enough time to offer Customers, a great shopping experience. District Managers and Strore Directors do not have the skill sets to deal with lower management issues. They do not coach, mentor or train to succeed. Often the store culture can become toxic, there is not an atmosphere to succeed. Unfortunately lower and upper management set up an environment for failure than success.

      4.0
      Sep 18, 2012

      Dog Hotel Reservation Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Phone calls are easy and no stress. Pet Parents are always in a good mood and fun to talk to. Time goes by really fast and calls are back to back.

      Cons

      Upper management never bothers to come out on the floor, they hide in their office and act like you are beneath them. Supervisors are inexperienced and you don't have any interaction with them unless you've done something "wrong". One on one's don't happen, you get an email with your stats and errors. Hours aren't the same from week to week so you can't depend on a salary.

      Viewing 10459 - 10461 of 10,818 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.