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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,818 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Sep 11, 2012

      horrible

      Bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      good co-workers, nice clients cute pets

      Cons

      bad bosses...38 hours......couldnt get full time

      3.0
      Sep 11, 2012

      1506 Onalaska

      Support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This store is probably the best big box retail store in the county as far as customer service. The only other stores I've seen with the level of friendliness and customer service in the area are Festival Foods and Best Buy respectively. The people genuinely care about animals, and for the most part contribute to the duties that need to be done. Fun place to work. Workers are not generally put under a great deal of pressure for minor infractions. Excellent job for part time employees. The only up I can give to upper management is that if you have a limited time to work, management will only schedule during those times.

      Cons

      Top management are not to be trusted; they spend their time hanging out in the office even after they have promised to help get duties complete on the floor. Lower management relies on rank and file employees to go the extra mile and help them out. Upper management has a history of duplicity, even ranging to clearly unethical business conduct. concerning customers Top management has created a culture of discrimination against males. One male manager hired in the past 4 years (knowing it would be temporary), and he had exemplary qualifications, with at least 6 or 7 positions in that time. Males are regularly given distasteful tasks. Males are regularly harassed about minor violations in policy that females regularly flaunt.

      Viewing 10462 - 10464 of 10,818 Reviews
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      Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.