PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Sep 4, 2012

FUN, EDUCATIONAL, GREAT COMPANY!

Recommend
CEO approval
Business Outlook

Pros

See all kinds of animals, good pay, promoting within the store, great and supportive management team that listens and works with you!

Cons

Depends on stores, and positions but sometimes drama or back stabbing, and favoritism is shown but that does come with any retail job.

2.0
Aug 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Weekly checks, always work to do and days are not boring (unless your cashier all day) multiple raises within your first year but not anything amazing usually.

Cons

No room for advancement, regional and district positions need fresh replacements as individuals let bad things slide if they like certain stores/managers. Training plan is hard to obtains and career ending if not met, no real "talent building" and company would rather hire lots of part timers than give full time hours to worthy people.

4.0
Aug 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Get to see some amazing animals and people come through the doors. Working early morning shift you get to see a lot. They are extremely flexible with working around college schedules. Though I have not enrolled in benefits they have decent automotive, home, health, and life insurance. You get a discount for being a employee. And best of all moving up to new positions is easy and fun.

Cons

Hourly associates are at the mercy of how well their store does as far as sales and that affects scheduling.

Viewing 10471 - 10473 of 10,818 Reviews

Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.