PetSmart reviews

3.1

37% would recommend to a friend

(10,817 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,817 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jul 20, 2012

Support Manager

Recommend
CEO approval
Business Outlook

Pros

Working with Petsmart Charities to provide homes for homeless pets.

Cons

Compensation isn't the greatest. Lower management does not make enough money to compensate for all the crap they put up with.

4.0
Jul 20, 2012
Recommend
CEO approval
Business Outlook

Pros

------------------------------ -Great opportunities for advancement and multiple departments you can work in -Pay is based on previous work experience and knowledge before you enter the company -The environment is safe (based on your actions of course) and friendly -Management is flexible and understanding -Outstanding discounts for employees and family members -If you love animals, you will have down-times during work where you can play with the animals ------------------------------

Cons

------------------------------ -Too many employees/managers at my location -Hours of work varies. If there are too many workers, not enough hours. It is up to the manager making the schedule. It can be bias. -On job injuries from animals are based on customer discretion of their animal (ex. If a customer says their dog is friendly and it bites you, the customer's only liability would be using Banfield to check for rabies or immediately leaving the store. You cannot have the animal taken away or put down even if it is considered a threat towards other people and yourself. Otherwise, pet animals at your own risk.) -If you plan on advancing to a management position, be prepared to transfer stores ------------------------------

Viewing 10501 - 10503 of 10,817 Reviews

Glassdoor has 11,082 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.