PetSmart reviews

3.1

37% would recommend to a friend

(10,815 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,815 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
May 2, 2012
Recommend
CEO approval
Business Outlook

Pros

You learn a whole lot about different animals and their care, and you get to help new/existing pet parents which can be very satisfying

Cons

The management in all departments that I have worked in do a whole lot of nothing. They skate out of anything they can if it involves manual labor. One of my managers spent an entire 10 hour shift running around with a clipboard in his hand saying how worried he was about cycle count (that is when you take inventory of how many fish you have, by merely counting them) and refused to help with customers. Funny thing was, for all of his worrying, another associate and I counted the fish in about 1.5 hours (while helping customers in between), and he ended up doing nothing. And that's just one example of their laziness!

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Glassdoor has 11,080 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.