PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 28, 2011
Recommend
CEO approval
Business Outlook

Pros

The people I work with are a lot of fun, everyone is close like a family. We joke around and have a fun time while at work. The training is great, they pay for you to go to school and learn to groom and teach you everything you need to know. The pay is commission based so you have the ability to make a lot of money.

Cons

They care more about "making plan" than they do about their employees commission. I can groom 5-6 dogs a day on average. Durring slow season we have been grooming 2 a day, not making any money and instead of cutting down on groomers they are sending more people to academy and having more people transfer from other stores so they can make more money. Management is ok but they don't follow policies. They pick and choose which ones they want to follow. There is A LOT OF DRAMA! Working with 13 other girls in one tiny room means cat fights.

4.0
Aug 25, 2011
Recommend
CEO approval
Business Outlook

Pros

-everyone (customers, management, coworkers) were friendly! -get to greet people's pets and see different breeds that you may otherwise not encounter. -the work was easy and although stressful at times mostly laid back. -pay was good for retail.

Cons

-the occasional angry customer, but nothing that was out of the ordinary for a retail job. -on your feet A LOT, have to walk around if on the floor and can be boring if no customers are in the store, but if that happens facing can cure boredom.

Viewing 10597 - 10599 of 10,808 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.