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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Aug 15, 2011

      Hard work, good opportunities for growth, great people, strong managment, young company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large company with large company perks and benefits. Many opportunities for growth and training if you put in the effort. "Pet people" tend to be kinder and more caring creating a very friendly atmosphere. Great to be able to bring in you pet on Fridays.

      Cons

      Hard work is expected. You are likely to work several weekends and 40 hour weeks are a luxury (depends on the department).

      3.0
      Aug 5, 2011

      Burnt out.

      Pet care specialist-petshotel
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart is definitely a company that embraces its employees on the corporate side. They conduct surveys every year to determine how things are running from the point of view of the employees. I've never heard of any other company doing that!

      Cons

      Prepare for monotony. It's not a matter of if you will get bored, it's a matter of when. 8 hours of standing in the same place day in and out doing nothing but preventing bloodshed. Safety is secondary in the Hotel. As long as a customer is willing to push money into the register, the dog is as good as gold no matter how many times they've bitten people. Pay is extremely low for an animal care job, especially considering the work involved. Imagine shepherding 15 dogs for near minimum wage. Awful. The people you depend on to manage you have never worked your position, so they have no idea who the dogs are or what they are doing, Training is SCANT. Confidence is low, so we're constantly losing staff which puts pressure on us to do the work of 2-3 people.

      3.0
      Aug 3, 2011

      Not Boring

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You must like dogs. It isn't super fun but it isn't boring either.

      Cons

      Tedious, terrible when it gets slow.

      Viewing 10603 - 10605 of 10,808 Reviews
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      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.