PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 2, 2011

It was a great work atmosphere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PetSmart has a great atmosphere and culture. It is a vey charitable organization. Employees get to bring in their own pets every Friday.

Cons

It was frsutrating to advance within PetSmart due to low turnover. They were too afraid to let any senior employees go even though there were more qualified employees in line.

1.0
Aug 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Can't think of any unless you get into a decent store with good management. Otherwise, the only thing that will make you happy is seeing dogs come in with their owners.

Cons

Bait and switch operation. I was hired for one position, but trained for another. I was told that certain things were acceptable by one manager, and then told that my actions were unacceptable by another. Cliquish, childish and horribly managed.

2.0
Jul 31, 2011
Recommend
CEO approval
Business Outlook

Pros

The pay is good and work in mindless

Cons

Unrealistic goals constantly changing goals Physically demanding that is not suitable for all racks are set to low training

Viewing 10606 - 10608 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.