Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,809 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      5.0
      Apr 28, 2011

      Great Place to Work

      Petshotel pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly atmosphere with co-workers and management Room for advancement Fun and challenging job Learn a lot of skills to use in later jobs

      Cons

      Chances that you can be hurt on the job in PetsHotel Pay Blackouts for holidays and certain high volume times Have to work holidays

      3.0
      Apr 25, 2011

      Overworked, under paid.

      Lead stocker
      Recommend
      CEO approval
      Business Outlook

      Pros

      My managers were exceptionally nice and the best management I have worked under that's for sure. Loved early shifts and getting off early while having the rest of the day to either take a nap or relax. Met great fellow employees who turned into great friends.

      Cons

      Overworked, under paid. Appreciation of work could be better. Promotion was denied because of one opinion by the district manager. Trucks wore me out some of the time. Fellow stockers were lazy.

      3.0
      Apr 24, 2011

      I love the company and the goals it promotes, but it needs more structure for employees.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart cares about pets and the products they sell for pets. When with the right team members, it is a fun place to work where you go home with satisfaction of having given necessary advice to Pet Parents.

      Cons

      Many poor performers remain in positions because PetSmart has a poor system of training and coaching to grow. While they are loyal to their associates, many store-level teams have serious problems that fracture their ability to create an efficient store. PetSmart would benefit from a more standardized training program that promotes continuity. Also, unless you are full-time, it can be very difficult to get a reliable schedule or hours.

      Viewing 10642 - 10644 of 10,809 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.