PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jan 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Overnight shift is independent, no one looking over your shoulder Interaction with the boarded pets

Cons

i applied for one job, interviewed for a different job and ended up with a job that was physically impossible for me to do well. Had I known this, I would have declined the position, but I tried to stick it out, hoping my body would adjust. I wore a pedometer for a week, and averaged 15 kilometres per night in walking. The night shift is basically cleaning. Scrubbing playrooms and 'atriums', drains where urine, feces, fur, hair, vomit and pet food get clogged and being expected to vacuum it out with a shopvac. Checklists are not followed. Night shift is always expected to complete his/her cleaning schedule, as well as walk and feed all dogs/cats in the facility, which is not in line with the "official" checklist. At Christmas, I had 58 dogs to do this with myself, after a shift of 3 people had the same responsibility the night before and still didn't get all their work done. There is definitely favouritism for certain employees, especially the nosy ones who can report back to managers about the work of other employees. Managers are re-assigned without compensation which makes them bitter and affects their ability to effectively manage new employees. The gossip mill works overtime and the managers fuel it. This is a toxic workplace in more ways than one.

2.0
Dec 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Get to work around animals. Better pay than most part time places. The very few nice co-workers.

Cons

Ignorant management, they can care less about their employees. The one manager finds pleasure in causing the employees pain! The managers pick favorites, if they don't like you they will pick on you and blame you for stuff until you quit. They are very immature as well... giggling over the announcements that they make. I feel bad for the customers having to hear some of the announcements. It's really sad.. I've been waiting to be sent for grooming academy for a year, it's all because I'm not a suck up to the management team.

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Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.