PetSmart reviews

PetSmart Store Managers are not given enough autonomy to manage the personnel inside of their store. There is a tendency for personnel decisions to be micromanaged from the DSM level.

It is still retail and the retail industry has struggled over the last 18 months, as a result staffing levels have been reduced in a business that carries live goods. Every one is asked to do more (economy issues), but the work expectations coupled with the customer service expectations are unrealistic with the amount of staff that is allowed. Always changing policies and rules make it hard to remember from day to day which form to use, how to sign (first name last initial), where to sign, and when to sign.