PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Apr 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Excellent discount and full time employees receive excellent benefits that get better as you work for the company longer

Cons

Depending on where you work, and who your supervisors are will make all the difference. The DM is too far spread out to focus on each store individually, allowing some store managers (or assistant managers) too much freedom and power. By the same token, not all of the DM's are even helpful and in many instances you'll be dissatisfied with the changes in the store by either DM or corporate. If your part time, don't expect a regular paycheck, your hours will fluctuate wildy and if you want more then a few hours, you'll have to have nearly completely open availability, even as a part-timer

2.0
Apr 20, 2010
Recommend
CEO approval
Business Outlook

Pros

semi-laid back atmosphere, able to be exposed to a variety animals daily. a very good way for a pet owner to gain more knowledge and pet care skills. discount is minimal but still helps.

Cons

because of management being laid back... you might not ever hear of store goals, available promotions, or any other company news with out googling it. if not a pet person i don't think this is proper job for anyone who does't like being around animals. even with so many "safety standards" it is very appalling the treatment and procedures for dealing with and handling animals.

2.0
Apr 19, 2010
Recommend
CEO approval
Business Outlook

Pros

a paycheck was about the only thing positive with the job. there was no management supoprt and consistent direction to move the business forward

Cons

no management support that was consistent in any way. every few weeks there were new forms and processes to complete

Viewing 10732 - 10734 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.