PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Nov 30, 2009
Recommend
CEO approval
Business Outlook

Pros

It is a fun place to work. I made a lot of friends and there can be really cool people there. If you love animals, it's also a great place to work.

Cons

The management team is horrible. I was promoted to the second lowest rank manager after 5 years of working there and even then they had questions about promoting me. Most of the Store and Operation Managers are morons and don't know what they're doing. My Store Manager never left the office for his 10 hour shifts. Nobody in the store liked that. Favoritism is very big there. People talk about you behind your back and you have to pretty much be a female dog to get somewhere in that company. District Managers and anything higher up than that is also horrificly horrible. Whenever I had a problem, no one ever helped. Worst company ever,

3.0
Nov 29, 2009
Recommend
CEO approval
Business Outlook

Pros

commission, thumbs up. mostly favorable co-workers i enjoy what i do. love customer appreciation. love my clients and pets.

Cons

slow days suck. management are a joke. working with management that always points the finger at someone else instead of "manning up" no backup when confronted with a customer complaint from management. customers bullying for free service. management that gives into bullying customers so they don't have to really deal.

Viewing 10756 - 10758 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.