PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Sep 27, 2010
Recommend
CEO approval
Business Outlook

Pros

If you love animals, this is the place for you! I loved caring for the dogs and cats. In many ways this should be a dream job.

Cons

Since I was hired just over a year ago, the PetSmart store where I was employed terminated the employment of three senior managers. I am positive from their perspective there was just-cause for every termination. It became apparent to me just last week, when I learned that one had been fired, that the company held a very cavalier attitude about their employees, and I voiced this to my immediate manager. I was told not to let this concern me. Last week I made an error in judgment and I knew I would be reprimanded when I returned to work today. To my utter shock I was terminated. During this past year I was never, not once, late for work and I only missed maybe two or three days due to illness and was very considerate to give ample notice. I did not steal, nor defraud them in any way. My customer service record was stellar. Because I have witnessed ~zero~ loyalty to employees, I cannot recommend this company as a great place to work.

4.0
Sep 17, 2010

PetSmart Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PetSmart is a great company to work for. There is many chances for advancement as you become experienced and accelerate in your position. The company offers job security and competitive salaries.

Cons

The senior management's competency or lack there of, reflects on the entire store and becomes frustrating to other managers and associates. It is very hard to shine if leadership is poor.

4.0
Sep 6, 2010

Good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to with and around animals all day. Pay is average for retail. If you are a good worker promotion are handed out. Decent bonus structure for management.

Cons

Customers can be very rude 401k plan is limited Work life balance is hard you work very hard for the ammount of pay

Viewing 10780 - 10782 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.