Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,068 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (624) , Pet Care Specialist (398) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (270) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (119) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 542 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 449 reviews)); "Good benefits and 401k." ((in 371 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 252 reviews)); "friendly and fun work environment" ((in 150 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 977 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 743 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 456 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 202 reviews)); "Favoritism runs rampant." ((in 100 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Career opportunities

2.6

Senior management

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Apr 2, 2009

Best retail job

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Its fun to go to work everyday. Most of the people shopping with or for their pets are eager to talk about them, so if you are the type of person who likes to engage in customer service this is the place for you. The company really cares about the health and well being of all pets we sell and and any pet we provide service to. They are also very good about allowing their managers to have personal lives. Managers normally work a 45 hour work week, and other than a few weeks around Christmas are not required or pressured to work more.

Cons

Some of the early shifts start pretty early - 4:00 in our store. The training program for managers could use some improvement. Training lasts 2 weeks and does covers policies and procedures and how to analyze reports, but does not really help to learn to complete the basic tasks required on a daily basis.

1.0

Mar 12, 2009

PetSmart is very demanding, but a good place to get experience with how the business world runs.

Pet trainer

Recommend

CEO approval

Business Outlook

Pros

If you like working in the retail industry, and love animals it's a great place but it is very demanding.

Cons

You have a lot of managers (bosses) walking around constantly ordering you to do more. The weekends are the highest sale days, so you'll be working them. The communication is very poor between management and employees.

3.0

Mar 5, 2009

decent place to work

Stocker

Recommend

CEO approval

Business Outlook

Pros

The people are great and we are able to work around pets all day. Many people bring in there dogs. At times it can be a fun environment to work in. The discount is great especially with the amount of things on sale.

Cons

There is a lack of communication between managers, and between management and associates. Each manager seems to have their own idea on how things are to be done. The pay is not all that great and there always seem sto be a shortage of hours. We are told to great every customer, but many get irritated that they are asked 7 or 8 times what an associate "can help them with today."

Viewing 10786 - 10788 of 10,805 Reviews

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PetSmart reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best retail job

PetSmart is very demanding, but a good place to get experience with how the business world runs.

decent place to work

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