Petco reviews

Where Pets come first is only a clever marketing slogan at this location. Truth be known, I found pets that were for sale; sick , beat up, and neglected almost every shift. Employees are never given enough time to properly care for them. Sales come first,not pets,not customers, not staff. It's all about the numbers look great! Not too hard to boast when your the only pet store in the city. Come on Mr. James M. Myers wake up. I invite you to St. Augustine any night or weekend to visit your St. Augustine location here, with - NO- inter-company knowelge. A true no-know visit. Are you ready to see how we live? Please see if you can eat in a break room where free range cats get vac's. By all means use the bath rooms. Please think about using the fridge for your food, or the microwave. All this should give you a pretty good idea of how YOUR animals are cared for. Mr. Myers, your employees are not treated any better than the animals, pretty scary right?

The company is really more about the money then they put off. Animals don't really always come first. The lower management (department managers, assistant store managers, general managers) are often under-appreciated as are most of the associates. The higher management...do they exist? The only time we see them is if a.) A district manager or the RCAC is in town to review the store, and then, everyone scrambles to get the store looking perfect because the rest of the month and a half between visits is spent focusing on getting as much stock out as possible. Or b.) somebody does something wrong and needs the higher ups to come out and reprimand them. The hours are ridiculous. We are so understaffed it's ridiculous. You go into PetSmart and they have eight to ten employees on the floor at all times...we're lucky to have three, and that's including the cashier. Bad deeds are punished while good deeds are overlooked, hardly ever recognized. They waste money sending us thousands of labels and signage that usually ends up getting thrown away because not every store has their planograms set the same or even set at all. There's supposed to be structure, but come on...you want it done, give the hours to do it. And planograms...the person who does them for the entire company seems to only take into account the time needed to put up a planogram with an empty gondola. What about the time it takes to take it down?? What about clean up?? Not only that, but the person who does them only uses one item per peg/spot on the shelf. Honestly, most of the time (when corporate isn't around) those pegs/spots are so crammed full of stock that there's not enough room. They need to take that into account.