Is Petco a good company to work for?

Petco has an overall rating of 3.0 out of 5, based on over 7,250 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 35% of employees would recommend working at Petco to a friend and 26% have a positive outlook for the business. The best reviews about Petco have been left by employees working as Project Manager , Guest Specialist and Merchandise Ops Specialist .

Does Petco pay their employees well?

According to anonymously submitted Glassdoor reviews, Petco employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Petco. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Petco?

35% of Petco employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Petco 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Petco?

Sales Associate (376) , General Manager (336) , Dog Trainer (250) , Dog Groomer (211) , Aquatics Specialist (188) , Cashier (172) , Guest Experience Specialist (170) , Sales Associate/Cashier (160) , Guest Advisor (151) , Pet Stylist (137) , Assistant Manager (117) , Merchandise Operations Leader (97) , Manager (94) , Companion Animal Leader (92) , Store Manager (92)

What are the pros of working at Petco according to real employee reviews?

"Most of the people with whom I worked on a daily basis were great people." ((in 343 reviews)); "If you're lucky your coworkers will be great people and you'll have some fun at work." ((in 264 reviews)); "Good benefits and working with dogs is awesome." ((in 214 reviews)); "Flexible hours and sample sale" ((in 144 reviews)); "Supportive and friendly work environment" ((in 77 reviews))

What are the cons of working at Petco according to real employee reviews?

"Pay is low and due to low payroll hours its impossible to get everything done." ((in 536 reviews)); "Corporate structure with too much focus on PALS and subject to poor management ruining it for everyone." ((in 531 reviews)); "Managers don't do the right things including allowing employees to do/sell drugs on the job." ((in 257 reviews)); "No training on what each department does and how the company works whatsoever when you join." ((in 171 reviews)); "Poor leadership and had to do others jobs on top of your own" ((in 101 reviews))

What are employees saying about Petco layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Petco layoffs and their outlook for job security at Petco in 2026.

What are the top reviewed Petco locations?

San Diego , San Antonio , New York , Houston , Chicago , Los Angeles , Atlanta , Dallas , Seattle , Saint Louis , Baltimore , Denver , Portland , Phoenix , Philadelphia , Las Vegas , Columbus , Austin , Pittsburgh , Brooklyn , Washington , Reno , Orlando , San Jose , Jacksonville , Tampa , Boston , Braselton , Fort Myers , Richmond

Petco reviews

3.0

35% would recommend to a friend

(6,870 total reviews)

Joel D. Anderson

31% approve of CEO

26% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Compensation and benefits

2.8

Culture & values

2.8

Career opportunities

2.7

Work/Life balance

2.4

Senior management

Petco has an employee rating of 3.0 out of 5 stars, based on 6,870 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

1.0

Nov 12, 2008

No upper level management support for stores....

General manager

Recommend

CEO approval

Business Outlook

Pros

Contact with animals.Pet owners are great.Great selection of products

Cons

District Managers take credit when things are going well and blame managers when metrics are NOT happening.Support from Human Resources regarding management concerns are ignored. Regional H.R Director has own agenda. District Managers are not trustworthy. Payroll is not sufficient to provide animals with proper care.Managers hope for warnings about impending corporate visits.Petco uses a band-aid approach to run stores.Store standards are NOT consistent throughout company. Too many rollouts and planogram changes.Never enough product to support advertised sales.

1.0

Nov 10, 2008

Animals do NOT always come first

Companion animal specialist

Recommend

CEO approval

Business Outlook

Pros

Entry level job. As a temporary job for high school students looking to make some summer money, this would be an okay place to look.

Cons

Any expertise in the animal field is completely overlooked - employees are 'trained' to Petco standards which are completely inadequate. Store focus becomes product oriented, not enough hours are provided to complete animal care, specialists are constantly working the register or stocking shelves, and the animal care SUFFERS. When senior management is notified of these issues (repeatedly), promises are made, but zero action is taken. Constant changes to planogram and store layout demand time and attention, and ultimately frustrate both the employees (who have to reorganize) and the customers (who can no longer find the products they're used to purchasing). High turnover rate due to emotional exhaustion.

4.0

Nov 7, 2008

PETCO is a great place to gain knowledge of values and procedures in the business world.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

PETCO has a genuine compassion for animals and their owners. The products and foods sold and recommended by the company are very high quality at reasonable prices. The company is not greedy and actually cares about its customers and their pets. It's also very rewarding to work for a company that supports and encourages adoption rather than purchase of new companion animals. PETCO donates proceeds many times throughout the year to shelters in need and follows through by hosting adoption days for the animals and recommending local shelters to customers interested in new pets. This is very admirable because the company chooses to do the right thing in supporting adoption where they could easily make more money off of selling the animals themselves. Working for PETCO makes you realize that there are successful businesses who actually care and stand behind what they're selling and they have the customer loyalty ratings to prove it. PETCO also has one of the most extensive training programs I've ever witnessed and countless opportunities to learn more about products, pets, and policies. They are constantly asking for employee feedback on new ideas, and continually keeping associates informed on new products. PETCO employees really know what they're selling and are given the knowledge to answer any customer questions or concerned.

Cons

The company does not pay much and does not raise salary enough in relation to increased job performance. A key holder makes very little more than a sales associate, and I can't imagine that management pays much better. You would have to really love working for the company to be able to stay with them for long.

Viewing 6856 - 6858 of 6,870 Reviews

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Petco reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No upper level management support for stores....

Animals do NOT always come first

PETCO is a great place to gain knowledge of values and procedures in the business world.

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