Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
avatar

Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Mar 6, 2017

I felt trapped

Recommend
CEO approval
Business Outlook

Pros

It's a job. At least you get paid. Sometimes you get a food discount.

Cons

Took the job because I needed money and was willing to do crap work to get by. This was a crap job. I was hired to clean showers and be a janitor. But, I was expected to clean sometimes 100 plus showers per shift as well as clean all four huge bathrooms, mop the whole store, sweep, clean and stock the coffee bar, pull all trash outside and inside, as well as wash all dirty towels. I was on a shift by myself most days and doing ALL of it was next to impossible. I'm a woman and was told not to worry about cleaning the men's room (we had no closed for cleaning signs so men would walk in and use the bathroom while I was trying to clean), but if I didn't clean them they wouldn't get done and a crap toilet looks bad on me. So, I did what I could. When I asked for a closed for maintenance sign, I was told it was against Flying J protocol because they aren't allowed to close restrooms...how the hell are you supposed to clean it then?! They won't even put up a sign to remind people not to flush tampons down the toilet. You know how many times I had to mop up crap water in the women's room? A lot. That's a health hazard. People step in it and walk all through the store making crap prints everywhere. It's disgusting. But they can't put up signs to help prevent it because that'd be "telling people what to do". Getting harassed by Truckers constantly didn't make me feel safe and frankly I wanted to just up and leave some days it was so bad. Not only that, but we would constantly run out of towels because customers would steal them. I would get chewed out for a mess left from the previous shift who didn't do their job. I'd work until 11 pm and then be expected to come in at 5 am the next day when the schedule said to come in at 3pm just a day prior. I'd have to constantly check to make sure when I was supposed to come in and I never worked the same days every week. I missed a day or two when I first started by accident because my schedule changed without me knowing about it...and got chewed out for it. I also didn't get the hours I was promised. All in all, it was a horrible experience. The manager had a "I don't give a ****" attitude and when I expressed concern about job safety, or brought up ideas to help make the job better I was brushed off. I did get a good performance review, but frankly the bump in pay was mere cents. Not worth it. I did the same type of work at another place and made at least 1.50 more when I started AND felt 10x safer.

avatar
Pilot Flying J Response
9y
We take claims like yours very seriously. Please email us directly at PFJHR@pilottravelcenters.com with specific details pertaining to your experience so we may address.
2.0
Mar 8, 2016

Not the place to work at

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly customer service and weekly pay.

Cons

Hours cut, they just let me go for unecessary reasons.

3.0
Feb 5, 2016

General Manager Designate/ Leadership Academy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to work for, they take care of you, invest a lot of training into you, want you to succeed at a fast pace, high value of internal promotion

Cons

It's a travel center: cleaning restrooms, dealing with delis and hourly employees make the job difficult and tiring, long (50-60 hr) weeks, unstable schedule always changing, business rapidly changes so relocation and schedule changes occur often, work-life balance is difficult, path starts at General Manager for years, have to put your time in

Viewing 34 - 36 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.