Is Pilot Flying J a good company to work for?

Pilot Flying J has an overall rating of 3.0 out of 5, based on over 2,388 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at Pilot Flying J to a friend and 41% have a positive outlook for the business. The best reviews about Pilot Flying J have been left by employees working as Logistics Specialist , Travel Center General Manager and Restaurant General Manager .

Does Pilot Flying J pay their employees well?

According to anonymously submitted Glassdoor reviews, Pilot Flying J employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Pilot Flying J. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Pilot Flying J?

39% of Pilot Flying J employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pilot Flying J 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Pilot Flying J?

Cashier (207) , General Manager (97) , Sales Associate/Cashier (82) , Maintenance (50) , Manager (47) , Shift Leader (38) , Guest Service Leader (33) , Assistant Manager (28) , GSL (23) , TCGM (23) , GSL2 (21) , Restaurant General Manager (19) , Logistics Specialist (18) , Shift Supervisor (18) , Account Manager (17)

What are the pros of working at Pilot Flying J according to real employee reviews?

"Pay is good and if you have a good team under you it's a relatively easy job." ((in 192 reviews)); "I think the benefits are good (never had them until I came here though)." ((in 150 reviews)); "You great people and make good connections with your Guests." ((in 102 reviews)); "Some good coworkers who try their best despite the dysfunction." ((in 40 reviews)); "PFJ has a great culture and recognizes hard work and being a part of the team." ((in 26 reviews))

What are the cons of working at Pilot Flying J according to real employee reviews?

"Poor management and lack of reprimanding for employees violating policies (health and safety)" ((in 152 reviews)); "managers are rude and inconsiderate" ((in 61 reviews)); "Long hours and a company who can care less about you or anything other than cheating people and making money!" ((in 60 reviews)); "No work life balance Impossible goals Little to no labor" ((in 38 reviews)); "Favoritism at certain stores, some employees were able to leave their shift early or not come in without any consequences." ((in 38 reviews))

What are employees saying about Pilot Flying J layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pilot Flying J layoffs and their outlook for job security at Pilot Flying J in 2026.

What are the top reviewed Pilot Flying J locations?

Knoxville , Dallas , Houston , Ogden , San Antonio , Nashville , Phoenix , Indianapolis , Atlanta , Temple , Salt Lake City , Birmingham , South Bend , Columbus , Florence , Toms Brook , Springfield , Albuquerque , Amarillo , Meridian , Austinburg , Toledo , Tampa , Carneys Point , Springville , Joplin , Winslow , Tucson , Laramie , Lubbock

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Pilot Flying J

Pilot Flying J reviews

3.0

39% would recommend to a friend

(631 total reviews)

Adam Wright

54% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.8

Culture & values

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Apr 27, 2013

In all seriousness, Pilot Corp Office may be the most demanding company in USA in management level positions

Mid level management

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits. Almost everyone is friendly and pleasant to work with. You feel at home working there pretty fast. If you can be successful working here, you can't help but feel like an allstar.

Cons

Very little toleration of anything but perfection If you screw up even slightly once, your job could easily be in jeopardy. Screw up twice, heads roll with no hesitation. I've seen this happen one too many times. In a management position at corporate which are all salaried (not hourly) positions, if you're not putting in around 60 hours/week, you likely won't make it there very long. Plus you're automatically considered a slacker. 40 hours a week is not the norm and quite frankly unacceptable there. Get ready cause you have to live and breathe Pilot. And if you're not loyal, forget it. This is a very tightknit company.

1.0

Jan 30, 2013

do yourself a favor and stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

i really do not have anything positive to say about this company

Cons

very low wages, over worked, extremely poor store management, they hire managers that do not have common sense, no benefits, constant changing schedules, no loyalty to their employees, express your opinion you will be fired

3.0

Jan 20, 2013

If you like running all day and never getting anyting done, then this is the job for you.

Co-manager

Recommend

CEO approval

Business Outlook

Pros

I enjoyed building rapport with the customers and employees, but you get that in any retail setting.

Cons

Like the rest of the retail world, salary means you work a lot of hours. I did average about 50 most of the time, but some weeks were 60-70. The pay is not great- I made a lot more at Walgreens for the same position. The corporate support system is not that good. The computers are always having some kind of problem- some issues go on for months without being addressed. We had 30 year old gas pumps that the techs had problems finding parts for. They were constantly messing up and it frustrated the customers. It was frustrating listening to the complaining from the customers when it wasn't our fault. The employees' pay was pitiful. This led to high turnover. They cut hours during the winter, so everyone had to get used to making less money during this season. Not really fair in my opinion

Viewing 619 - 621 of 631 Reviews

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