Pinnacle Live reviews

3.9

77% would recommend to a friend

(49 total reviews)

63% positive business outlook

Pinnacle Live has an employee rating of 3.9 out of 5 stars, based on 49 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

49 reviews
5.0
Jul 10, 2023
Recommend
CEO approval
Business Outlook

Pros

They work very well with scheduling, and will give you atleast 32 hours for full-timers even in slow weeks. The team here is great and everyone works hard and communicates. Store room is clean and organized. Plenty of rooms to grow in company.

Cons

Hotel parking isn't always available, but you can park at the nearby parking garage with a discount coupon. Pinnacle will refund your parking bills though which is great! If you are new to AV, it may be tougher keeping up with others due to the knowledge gap and learning curve. It isn't bad if you are committed to learning the trade though and willing to shadow others. Work-life balance is similar to any hospitality/AV job, busy when the work is there and slow when it isn't (moreso for part-time employees)

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Pinnacle Live Response
1y
Thank you for sharing your thorough and honest experience working for Pinnacle Live. We are excited that you are happy with working with us so far and hope you continue to share your experience with other team members.
1.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

People and PTO, flexibility in your role. care.

Cons

Massive Layoffs annually. 2026 along had three rounds of layoffs. Nepotism is rampant. Constant gaslighting of employees.

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Pinnacle Live Response
1mo
Thank you for sharing your experience and for your long tenure with Pinnacle Live. We’re happy to hear that you found the people, flexibility, and PTO to be positive aspects of your time here. We take your concerns seriously. The change of pace in our industry has led to difficult workforce decisions, and we understand the impact that can have on our teams. Your feedback around consistency, communication, and trust is heard, and we know we must continue improving in these areas. We are focused on building a more stable and transparent organization, including setting clearer expectations and ensuring our actions align with our commitments to employees. Thank you again for your feedback. It plays an important role in helping us move forward.
1.0
Mar 1, 2026
Recommend
CEO approval
Business Outlook

Pros

There aren't any major pros for working with Pinnacle, which is why there turnover was so high the first few years. They falsely represented who and what they are.

Cons

The pay is very low. There is fake, inefficient upper management, down to their warehouse. They care more about P/C culture than actually running a company. If you have a problem witht the resort or hotel, expect to be on your own. I do not recommend working for them. Let alone our Christmas bonus was a phone charge with their logo.

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Pinnacle Live Response
3mo
Thank you for taking the time to share your feedback regarding your experience as a Venue Director with Pinnacle Live. We take concerns related to compensation, leadership, and team support seriously and regularly review our programs and processes to ensure we are providing meaningful opportunities and resources for our team members across all levels of the organization. Over the past year, we have been actively working to strengthen communication, leadership development, and the overall team member experience across our venues. While we know there is always more work to do, our goal is to continue building a culture where our people feel valued and supported. If you’re open to it, we would welcome the opportunity to hear more about your experience and discuss your concerns directly. You can reach out to our HR team or leadership at any time so we can better understand and address the issues you’ve raised. While your experience may not have reflected the environment we strive to create, we appreciate you sharing your perspective.
Viewing 4 - 6 of 49 Reviews

Glassdoor has 50 Pinnacle Live reviews submitted anonymously by Pinnacle Live employees. Read employee reviews and ratings on Glassdoor to decide if Pinnacle Live is right for you.