In our Customer Success department here at Pipedrive, we've been hit hard with layoffs and restructurings for the past six months. Honestly, it's best to avoid this area and the wider Customer organization given all the chaos. Across Pipedrive as a whole, there's a real issue with how management plans, communicates, and follows through. This lack of clear communication has caused a bunch of problems company-wide, including a major HR mess. The way layoffs are managed is just not up to par, with HR seeming more worried about leaks to the press than being straight with us or showing any real concern for those getting the axe.
When we've given negative feedback about our top brass, it's been brushed off — they think we're just griping and not appreciating a good company. Then you've got HR constantly talking up how great Pipedrive is, leading folks to settle for lower pay. Ignoring our input like this is really frustrating. It feels like they're more focused on making things look good than on making actual improvements, especially with all this talk about a sale that would mainly benefit a few higher-ups with stock options.
Our top leader in the COO's team even made us all join these meetings, cameras on, to fill out the same internal survey for the third time in a year. Predictably, nothing much has come from these surveys. We're still dealing with a terrible eNPS score and a bunch of promises from senior management that haven't been kept. Trust and empowerment are at an all-time low in the company. Sometimes, it feels like we're treated more like kids to be disciplined than as professional partners.
To top it off, they've totally messed up our system for annual performance reviews. Everyone's just marked as meeting expectations, so they don't have to bump up our salaries. That's a real downer.
