Former star mismanaged. Stay away unless you get a good deal. - Customer Success Manager (CSM) Pipedrive Employee Review

1.0
Feb 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The company's pretty solid and they're good about paying on time. The future doesn't look too shabby, though the product isn't as hot as it used to be, and we're not really pulling in more customers. Depending on your location, some of the offices are downright impressive. In certain spots, the vibe is really great and the people you work with are a good bunch. But, you know, the pay isn't quite what you'd expect in the tech world, and over in Customer Success, we're always swamped. The workload just keeps piling up. As for moving up the ladder, those chances are pretty much gone. A lot of my coworkers are heading out the door. The company's policy is to match what everyone else pays in the industry while trying to increase the market share.

Cons

In our Customer Success department here at Pipedrive, we've been hit hard with layoffs and restructurings for the past six months. Honestly, it's best to avoid this area and the wider Customer organization given all the chaos. Across Pipedrive as a whole, there's a real issue with how management plans, communicates, and follows through. This lack of clear communication has caused a bunch of problems company-wide, including a major HR mess. The way layoffs are managed is just not up to par, with HR seeming more worried about leaks to the press than being straight with us or showing any real concern for those getting the axe. When we've given negative feedback about our top brass, it's been brushed off — they think we're just griping and not appreciating a good company. Then you've got HR constantly talking up how great Pipedrive is, leading folks to settle for lower pay. Ignoring our input like this is really frustrating. It feels like they're more focused on making things look good than on making actual improvements, especially with all this talk about a sale that would mainly benefit a few higher-ups with stock options. Our top leader in the COO's team even made us all join these meetings, cameras on, to fill out the same internal survey for the third time in a year. Predictably, nothing much has come from these surveys. We're still dealing with a terrible eNPS score and a bunch of promises from senior management that haven't been kept. Trust and empowerment are at an all-time low in the company. Sometimes, it feels like we're treated more like kids to be disciplined than as professional partners. To top it off, they've totally messed up our system for annual performance reviews. Everyone's just marked as meeting expectations, so they don't have to bump up our salaries. That's a real downer.

avatar
Pipedrive Response
2y
Thank you for taking the time to review us, fellow Pipedriver. We’re happy to learn that you enjoy our office culture and the team camaraderie you’ve experienced at Pipedrive so far. To your point about recent changes within our customer-facing teams, it’s important to remember that evolution is central to ensuring we best serve as many small businesses as possible across the globe, while simultaneously providing a best-in-class experience. And while these changes sometimes include certain roles no longer being needed, they also bring about great opportunities, such as the five promotions awarded to Customer Success colleagues in the past month in the US. It’s also important to clarify that, for the 2023 annual performance cycle, performance ratings did not drive decisions about employee salary increases. We undertook multiple calibration sessions to remove any bias or discrepancies from the performance review process – we pride ourselves on this process being a fair way to recognise performance. Salary increases for 2024 were decided based upon local inflation rates and benchmarking using our trusted advisor, Willis Towers Watson. If you’re open to discussing these matters further, please reach out to your People Partner. Thank you once again for your feedback!

Explore other reviews about Pipedrive

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team! Lots of room to learn about things that really interest you, even if there is not an open position at that time for movement in that direction. Supportive environment all around. I have a name, I am not just an employee ID number. Management really cares. You can reach out to anyone in any department, and it's never an uncomfortable experience. The willingness to teach is amazing!

Cons

Sometimes the availability of a position is determined by your location since the company is international, which can sometimes be limiting, but it does not stop you from being allowed to and encouraged to learn about that path anyway.

avatar
Pipedrive Response
1w
Thank you for taking the time to review us, fellow Pipedriver! We're really glad to hear that you feel supported by your team and management, and that you've found a real sense of belonging here. It's especially great to see recognition for the willingness to teach and the openness across departments – creating an environment where people feel valued and can learn and grow is something we care deeply about. We also appreciate your perspective on location-based role availability. As a global company, there are times when certain positions are tied to specific locations, but it's great to hear that this hasn't stopped you from exploring and learning beyond your current role. Thank you again for your feedback – we really appreciate it!
3.0
Feb 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company offers flexibility to work remotely, which supports work–life balance. Its global footprint provides opportunities for international exposure and occasional travel across multiple office locations. Many of the people are genuinely great to work with, and those relationships were a meaningful highlight of the experience.

Cons

The company is largely Europe-centric, which is understandable given its origins, but U.S. teams can feel overlooked. Communication to U.S. based employees around company events, office expectations, and broader initiatives is often inconsistent, and teams in this region frequently absorb the impact of decisions without sufficient context or support. Leadership consistency has been a challenge, with noticeable changes at the executive level contributing to shifting priorities and a lack of clear long-term direction. There is also a strong emphasis on executive and senior leadership development, including training and compensation, while investment in growth opportunities for the broader employee population feels limited. Equity offerings are primarily restricted to certain levels, largely management and executive roles. Expanding equity participation to include non-management and lower-level staff would feel more equitable and better aligned with common practices in the tech industry. From an operational perspective, some internal functions could benefit from stronger structure and oversight. HR can feel somewhat insular due to long standing working relationships, and there has been a recurring pattern of payroll and ADP related issues that have required cleanup more than once, particularly around U.S. payroll and tax compliance.

avatar
Pipedrive Response
4mo
Thank you for taking the time to review us, Pipedrive alum! We’re glad to hear that the flexibility, global collaboration, and relationships you built along the way were meaningful highlights of your time here. Creating an environment where people can balance work and life while connecting across regions is something we always aim to uphold. At the same time, we appreciate you calling out the areas where your experience didn’t meet expectations. As we continue to grow as a global company, ensuring consistent leadership, clear long-term direction, and strong communication across regions is very important. We recognise that alignment and transparency are essential to building trust and supporting our teams effectively. Your feedback around development opportunities, equity participation, and operational structure is also important. We’re committed to continuously reviewing how we support our people at all levels and how we strengthen processes to better serve our teams across locations. Thank you again for sharing your perspective — feedback like this helps us reflect, improve, and grow.
See reviews by: Helpful|Rating|Date|All