Pipedrive Support Engineer reviews

-Leadership - During my 3.5 years of tenure there when the company more than doubled in size from around 400 to 1000 employees, the lack of leadership became discouraging and demotivating (mostly middle management level). Global head of support was just awful - the department went from treating employees equally regardless of your position, to focusing only on KPIs, breaking promises about career advancement and unfulfilled or trivial bonuses. -Salary - During my tenure, there were constant complaints about salaries from all levels of employees. Previous CEO didn't deliver on 'substantial bonuses' that were promised. In several of the global meetings, the most common and most upvoted concerns revolved around poor salaries, lack of bonuses or incentives. I joined just after RSUs were no longer offered at my level, so I missed out on a lot of $ and little was offered in the form of benefits - no incentive to put in effort year after year, so of course it made me bitter when others cashed out after several years. Quiet quitting became the norm for many of the staff, not least myself and I'm not ashamed at all because I worked holidays, night shifts, 6am mornings with very little extra to show for it. In short, it was a great lesson but a terrible experience to put in extra effort and miss out on a good work-life balance. - Career opportunities and advancement were promised when I delivered good results, often the top of my department many months in a row, but then team leads/head of support refused to let me transfer departments because they didn't want to lose someone who was really good at their job. After switching to engineering department, a new 'career path' was introduced where I would have to work 5 years in the same position (2 'junior' levels, 1 mid, 2 senior) just to advance in the same department and team. It was just humorous and ridiculous, especially as the scope for my teams was too narrow to justify spending even 3 years at that level. Discussions with team leads and HR amounted to nothing - Promotions within teams were not merit based, not skill based, but primarily focused on seniority. Lots of hidden nepotism and sycophancy (*ss-kissing). Some of the promotions for team leaders that were selected were just humorous and incompetent decisions - people were selected based on office politics and strategy rather than benefiting the company or employees. Huge shame considering the company's roots and strong culture, and pretensions on being transparent.