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Pipedrive

Engaged Employer

Pipedrive reviews

Great colleagues, awful leadership, mediocre salaries - Support Engineer Pipedrive Employee Review

3.0
Sep 5, 2023
Support engineer
Recommend
CEO approval
Business Outlook

Pros

-Colleagues - For years, Pipedrive has been been careful during the hiring process. When I was hired there was a poster in the office "no *ssh*les, no b**ches". They stuck by this long after the startup became a huge corporate machine. In the job ad they also had "no corporate b*llsh*t". Sadly once I was hired, the tide turned in my department and over the years I saw huge changes. The startup culture was mostly preserved during massive growth - Collaboration between departments was almost always amazing. Product, internal tooling, engineering, HR, and success teams rarely let me down. There was a ton of support from others, rarely any negative interactions with other employees within the department or outside it. A great sense of community and common drive to something great, even if the focus of where we were heading or what we are striving for was sometimes not present - Benefits such as full dental coverage, insurance, etc were great but didn't outweigh low salaries. Positions are based in Tallinn but didn't reflect the massive increases in cost of living during the period I worked in PD

Cons

-Leadership - During my 3.5 years of tenure there when the company more than doubled in size from around 400 to 1000 employees, the lack of leadership became discouraging and demotivating (mostly middle management level). Global head of support was just awful - the department went from treating employees equally regardless of your position, to focusing only on KPIs, breaking promises about career advancement and unfulfilled or trivial bonuses. -Salary - During my tenure, there were constant complaints about salaries from all levels of employees. Previous CEO didn't deliver on 'substantial bonuses' that were promised. In several of the global meetings, the most common and most upvoted concerns revolved around poor salaries, lack of bonuses or incentives. I joined just after RSUs were no longer offered at my level, so I missed out on a lot of $ and little was offered in the form of benefits - no incentive to put in effort year after year, so of course it made me bitter when others cashed out after several years. Quiet quitting became the norm for many of the staff, not least myself and I'm not ashamed at all because I worked holidays, night shifts, 6am mornings with very little extra to show for it. In short, it was a great lesson but a terrible experience to put in extra effort and miss out on a good work-life balance. - Career opportunities and advancement were promised when I delivered good results, often the top of my department many months in a row, but then team leads/head of support refused to let me transfer departments because they didn't want to lose someone who was really good at their job. After switching to engineering department, a new 'career path' was introduced where I would have to work 5 years in the same position (2 'junior' levels, 1 mid, 2 senior) just to advance in the same department and team. It was just humorous and ridiculous, especially as the scope for my teams was too narrow to justify spending even 3 years at that level. Discussions with team leads and HR amounted to nothing - Promotions within teams were not merit based, not skill based, but primarily focused on seniority. Lots of hidden nepotism and sycophancy (*ss-kissing). Some of the promotions for team leaders that were selected were just humorous and incompetent decisions - people were selected based on office politics and strategy rather than benefiting the company or employees. Huge shame considering the company's roots and strong culture, and pretensions on being transparent.

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Pipedrive Response
2y
Thank you for taking the time to share your review regarding your tenure at Pipedrive! We appreciate your feedback, as it provides valuable insights that can help us improve and enhance our work environment for current and future Pipedrivers. First and foremost, we're delighted to hear that you had positive experiences with your colleagues and the collaborative spirit at Pipedrive. Our commitment to fostering a company culture of respect and camaraderie is something we hold dear to our hearts, and we're pleased to see that this aspect of our organisation continued to shine throughout your time with us, even as we underwent significant growth. We also recognise and appreciate your acknowledgment of the benefits we provide, and hear your concerns regarding salary and the cost of living in Tallinn. As a company, we strive to align our compensation packages with industry standards and local market conditions. Your feedback regarding salaries and bonuses will be taken into account as we continually assess our compensation structures. We genuinely regret to hear about your dissatisfaction with the leadership and career advancement opportunities at Pipedrive. Your observations regarding middle management and the perceived focus on KPIs at the expense of employee development have been duly noted. Regarding promotions, we are committed to maintaining a fair and transparent process for career advancement, and your comments underscore the need for us to ensure that promotions are indeed based on merit, skills, and the best interests of the company. We’d like to reiterate that your commitment and dedication during your time at Pipedrive have not gone unnoticed, and we regret that your experience did not fully meet your expectations. We genuinely appreciate your candor and the constructive nature of your feedback. If you have any additional insights or suggestions, please feel free to reach out to us. We wish you all the best in your future endeavors, and we hope that our paths may cross again!

Explore other reviews about Pipedrive

5.0
Jul 12, 2026
Customer solutions expert
Recommend
CEO approval
Business Outlook

Pros

Great team! Lots of room to learn about things that really interest you, even if there is not an open position at that time for movement in that direction. Supportive environment all around. I have a name, I am not just an employee ID number. Management really cares. You can reach out to anyone in any department, and it's never an uncomfortable experience. The willingness to teach is amazing!

Cons

Sometimes the availability of a position is determined by your location since the company is international, which can sometimes be limiting, but it does not stop you from being allowed to and encouraged to learn about that path anyway.

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Pipedrive Response
1w
Thank you for taking the time to review us, fellow Pipedriver! We're really glad to hear that you feel supported by your team and management, and that you've found a real sense of belonging here. It's especially great to see recognition for the willingness to teach and the openness across departments – creating an environment where people feel valued and can learn and grow is something we care deeply about. We also appreciate your perspective on location-based role availability. As a global company, there are times when certain positions are tied to specific locations, but it's great to hear that this hasn't stopped you from exploring and learning beyond your current role. Thank you again for your feedback – we really appreciate it!
3.0
Feb 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company offers flexibility to work remotely, which supports work–life balance. Its global footprint provides opportunities for international exposure and occasional travel across multiple office locations. Many of the people are genuinely great to work with, and those relationships were a meaningful highlight of the experience.

Cons

The company is largely Europe-centric, which is understandable given its origins, but U.S. teams can feel overlooked. Communication to U.S. based employees around company events, office expectations, and broader initiatives is often inconsistent, and teams in this region frequently absorb the impact of decisions without sufficient context or support. Leadership consistency has been a challenge, with noticeable changes at the executive level contributing to shifting priorities and a lack of clear long-term direction. There is also a strong emphasis on executive and senior leadership development, including training and compensation, while investment in growth opportunities for the broader employee population feels limited. Equity offerings are primarily restricted to certain levels, largely management and executive roles. Expanding equity participation to include non-management and lower-level staff would feel more equitable and better aligned with common practices in the tech industry. From an operational perspective, some internal functions could benefit from stronger structure and oversight. HR can feel somewhat insular due to long standing working relationships, and there has been a recurring pattern of payroll and ADP related issues that have required cleanup more than once, particularly around U.S. payroll and tax compliance.

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Pipedrive Response
4mo
Thank you for taking the time to review us, Pipedrive alum! We’re glad to hear that the flexibility, global collaboration, and relationships you built along the way were meaningful highlights of your time here. Creating an environment where people can balance work and life while connecting across regions is something we always aim to uphold. At the same time, we appreciate you calling out the areas where your experience didn’t meet expectations. As we continue to grow as a global company, ensuring consistent leadership, clear long-term direction, and strong communication across regions is very important. We recognise that alignment and transparency are essential to building trust and supporting our teams effectively. Your feedback around development opportunities, equity participation, and operational structure is also important. We’re committed to continuously reviewing how we support our people at all levels and how we strengthen processes to better serve our teams across locations. Thank you again for sharing your perspective — feedback like this helps us reflect, improve, and grow.
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