Pizza Hut Customer Service Representative/Server reviews

3.3

52% would recommend to a friend

(572 total reviews)

Artie Starrs

45% approve of CEO

41% positive business outlook

Customer Service Representative/Server employees have rated Pizza Hut with 3.3 out of 5 stars, based on 572 company reviews on Glassdoor. This indicates that most Customer Service Representative/Server professionals have a good working experience there. Pizza Hut is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Server professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

572 reviews
3.0
Sep 8, 2012

Server position review

Recommend
CEO approval
Business Outlook

Pros

This pizza hut specifically has really friendly management and employees. We are like a family and work great as a team. Managers won't yell at you and are understanding. Also, the employee discount is good. Plus, they are flexible with scheduling. If you only want to work two nights a week, that is okay. And they don't mind if you need to take some time off.

Cons

Some nights are insanely busy, and customers get angry if they have to wait half an hour for their order. Other nights are dead and you'll leave with $10 in tips. It would be nice if we were paid more than $2.13 an hour. The best are the customers who ring up a $50 tab and then leave you no tip at all. On a busy night, you can get anywhere from 1 to 4 of these tables. Also expect to get tips ranging from 5 to 10%, because people think Pizza Hut isn't a "real restaurant." About half of your tables will tip you properly. Answering the phones has its own frustrations. About half of the people who call don't know what they want to order, and you can be stuck on the phone for a good 5 or 10 minutes while they decide. Meanwhile, customers you are serving at your tables ran out of their drinks, but you can't get to them because you're stuck on the phone!

3.0
Aug 17, 2012

Great "starter" place

Recommend
CEO approval
Business Outlook

Pros

They were willing to train me as a server, which is hard to find. Were pretty flexible with scheduling

Cons

I worked mainly lunch buffets, which you don't make good tips on!

5.0
Jul 5, 2012

A great place and fun people.

Recommend
CEO approval
Business Outlook

Pros

The atmosphere and the people are so good. Everyone is easy to work with.

Cons

A couple employees could be a little faster, but they get the job done.

Viewing 559 - 561 of 572 Reviews

Glassdoor has 15,659 Pizza Hut reviews submitted anonymously by Pizza Hut employees. Read employee reviews and ratings on Glassdoor to decide if Pizza Hut is right for you.