Is Pizza Hut a good company to work for as a Customer Service Representative/Server?

Customer Service Representative/Server professionals working at Pizza Hut have rated their employer with 3.3 out of 5 stars in 572 Glassdoor reviews. This is a lower than average score with the overall rating of Pizza Hut employees being 3.4 out of 5 stars. Search open Customer Service Representative/Server Jobs at Pizza Hut now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Server interview questions at Pizza Hut .

Does Pizza Hut pay Customer Service Representative/Server employees well?

Customer Service Representative/Server professionals rate their compensation and benefits at Pizza Hut with 2.7 out of 5 stars based on 572 anonymously submitted employee reviews. This is 3.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Server salaries at Pizza Hut.

What are the top reviewed jobs at Pizza Hut?

Cook (711) , Shift Manager (624) , Pizza Delivery Driver (543) , Server (356) , Delivery Driver (328) , Customer Service Representative (326) , Manager (307) , Cashier (297) , Driver (275) , Assistant Manager (248) , Line Cook (226) , Server/Waiter (226) , Customer Service Representative (CSR) (225) , Pizza Maker (218) , Shift Leader (207)

What are the pros of working at Pizza Hut according to real employee reviews?

"The people are great there and for the most part we are like one big happy family." ((in 676 reviews)); "Flexible hours so you don't have to book time off too much in advance / good for when still studying" ((in 617 reviews)); "Tips Pay per hour Store hours Free food (supposed to be! It's in the company policy) friendly customers" ((in 515 reviews)); "Free Pizza and Wings and you get to make some people smile when they are upset that their pizza is late or wrong." ((in 340 reviews)); "Coworkers were nice and friendly" ((in 318 reviews))

What are the cons of working at Pizza Hut according to real employee reviews?

"bad management and very messy order system" ((in 753 reviews)); "bad manager = harder time" ((in 394 reviews)); "No benefits to speak of besides the hourly rate and tips" ((in 195 reviews)); "you get waiters wages(less than minimum wage because of tips) while on the road" ((in 154 reviews)); "There are no training skills here and the manager thinks that intimidation is a part of training." ((in 104 reviews))

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Pizza Hut

Pizza Hut Customer Service Representative/Server reviews

3.3

52% would recommend to a friend

(572 total reviews)

Artie Starrs

45% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Work/Life balance

2.7

Compensation and benefits

2.6

Career opportunities

2.4

Culture & values

2.4

Senior management

Customer Service Representative/Server employees have rated Pizza Hut with 3.3 out of 5 stars, based on 572 company reviews on Glassdoor. This indicates that most Customer Service Representative/Server professionals have a good working experience there. Pizza Hut is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Server professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

572 reviews

5.0

Jun 28, 2012

It is great work experience

Server

Recommend

CEO approval

Business Outlook

Pros

If you're a server you get tips

Cons

Gets busy and took me a while to learn the computers

2.0

May 31, 2012

It's a job...

Server

Recommend

CEO approval

Business Outlook

Pros

- it's a paycheck - if you work at a franchise that sells alcohol, you can get decent tips sometimes

Cons

- little to no recognition of hard work (for those who deserve it, anyhow) - unorganized management - GM can walk around dubiously while chaos and calamity ensue - high turnover - disconnect between kitchen and foh - shift leaders/assistant managers with superiority complex - servers only care about their section, maximizing tips, and getting out early - unprofessional on all levels, from GM to drivers - employees are treated differently, depending on how much they suck up - suggestive selling and having to learn/promote new products and specials (you get calls from corporate to ensure you're taking phone orders properly, annoying audits, etc)

1.0

Mar 28, 2012

Underappreciated

Server

Recommend

CEO approval

Business Outlook

Pros

It's a job. Very basic food service.

Cons

Not enough pay. Especially true in a bad neighborhood when you rely on tips.

Viewing 562 - 564 of 572 Reviews

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Pizza Hut Customer Service Representative/Server reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It is great work experience

It's a job...

Underappreciated

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