Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PlanSource

      Engaged Employer

      PlanSource reviews

      3.5

      60% would recommend to a friend

      (388 total reviews)
      avatar

      Mike Morini

      56% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Senior management

      3.4

      Career opportunities

      PlanSource has an employee rating of 3.5 out of 5 stars, based on 388 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PlanSource employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      388 reviews
      1.0
      Nov 4, 2019

      Very unorganizied

      Contact center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Salt Lake center was a great place to get food during lunch. There were so many places nearby to enjoy. The staff was really cool. I met a lot of great people that worked there. Also, the break room was filled with yogurts and good things to eat. They were flexible I started in one department and moved departments fairly easily. The software/technology of what they made was really cool! They had a lot of software developers that used ruby on rails to program. The software was relatively easy to configure! They did activities and brought in food a lot. Martine was the nicest secretary ever! They also reimbursed for bus passes or parking. They also had some great benefits working there.

      Cons

      In both departments that I worked there were problems with management. One department had just been reorganized but still had a lot of serious problems. They couldn't find a real director/manager because the system was so broken. The other department also had management problems. I thought my manager was inexperienced and we didn't get along. Also, they had been running low on staff so we didn't have a manager at certain points in time. This was hard to tell people on the phone that there wasn't a supervisor to take the call. When we brought this up to management they would say, "Don't tell the customer there isn't a manager but resolve the issue the best you can." This was a terrible company to work for because they didn't have documentation on how to do your job. Training was terrible in both departments that I worked for. It seemed that they were just trying to cover their own butts but not really address serious long term problems. I brought up complaints to HR and they didn't really care to do anything about the problems I told them about.

      avatar
      PlanSource Response
      6y
      Thank you for taking the time to leave us feedback. It is your feedback that helps us grow as an organization and improve upon our employee experience. While I am happy to see you enjoyed your coworkers, the flexibility and career growth, our concerted efforts to ensure a wonderful employee experience by reimbursing for parking and bus passes and offering a full suite of wonderful benefits, I am disappointed to learn you were unhappy with a few other areas. Due to the extremely rapid growth that our organization is experiencing, often times we as an organization continue to change and learn to work through issues with an open and innovative spirit - this is what keeps our organization running effectively and efficiently. Your feedback has been taken into consideration as we continue to grow and elevate our employee experience. In fact, some of the areas mentioned by you are being addressed with good solutions, improved processes and training. We appreciate your kind words about PlanSource and we strive every day to make it a best place to work. Thank you for your service with us and we wish you the best of luck.
      5.0
      Oct 29, 2019

      Destiny Quinn is Awesome!

      Software qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ms Destiny Quinn was really helpful through out the interview process. PlanSource is a great place to grow.Management does a great job in encouraging and setting you on the right track.

      Cons

      Not really many that I can think of.

      avatar
      PlanSource Response
      6y
      Thank you so much for your kind review! We strive to provide a wonderful candidate experience through learning, training, and assisting our amazing employees with a well-defined career path! Thanks again!
      1.0
      Sep 26, 2019

      Avoid Implementation jobs like the plague!

      Project manager/implementation consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since you will get no training, you will only hear from management when a client escalates a complaint to them.

      Cons

      So many. 7 different managers in the last 2 years. Your peers have to train you because managers won’t. VP level is a joke. Everyone who starts there transfers out—managers included. If a client complains, you will take the heat for a manager/co-worker failure. Company won’t staff properly and there is much more work than people to do it. No time to transition clients to service because the onboarding workload is crushing so you get buried. I could go on forever.

      avatar
      PlanSource Response
      6y
      Thank you for your feedback and service to PlanSource. I’m disheartened to hear of your experience and perspective. We provide an environment for all voices to be heard and will love the opportunity to hear from you directly. If you’re still open to connecting, please reach our VP of HR at jchugani@plansource.com. The roles in Implementation are very important to PlanSource’s success and client escalations need to be addressed urgently especially during Q4 so as to help our employer and broker community prepare for their Open Enrollment. This is a unique environment and best suited for those who are willing to move fast and operate with excellence. Given the depth of knowledge employees gain on our platform, while in Implementation, they do move to other positions as part of their career progress or promotion. We also have rolled out our new Management Development program to help our managers lead effectively. Once again, I appreciate your feedback and ideas on work needed and how we can improve.
      Viewing 298 - 300 of 388 Reviews
      Related searches: PlanSource jobs | PlanSource salaries | PlanSource benefits | PlanSource interviews
      ReviewsPlanSource reviews

      Glassdoor has 411 PlanSource reviews submitted anonymously by PlanSource employees. Read employee reviews and ratings on Glassdoor to decide if PlanSource is right for you.