PlanSource reviews

3.5

60% would recommend to a friend

(388 total reviews)
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Mike Morini

56% approve of CEO

57% positive business outlook

PlanSource has an employee rating of 3.5 out of 5 stars, based on 388 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PlanSource employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

388 reviews
2.0
Jan 9, 2019

Do not work for their Implementation Dept

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great software and services, some positions allow for work from home, flexibility with schedules. It seems like other departments have a positive culture.

Cons

The Implementation department can’t support the volume of clients coming in. The workload is beyond absurd with no incentive or overtime paid, little to no support or help, and virtually no training. The department is in disarray with employees quitting left and right, most of which barely stayed for a year. It doesn’t matter how many times you contact management for help, they don’t have time to respond until it becomes an escalation. They just keep assigning new clients because their hands are tied. I’m sure someone from HR will see this and respond to this in a similar manner to the other negative reviews on here. I hope they can fix things because it would be a great place to work if it was a functioning department with proper training and resources (especially for 4th quarter) but until then, steer clear of working for Implementation!

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PlanSource Response
7y
Thank you for your review and feedback. I am sorry your PlanSource experience was different. We value our employees above all else and always strive to cultivate a positive, nurturing work environment. It’s no excuse, but just to put it in context: our business is cyclical and Q4 is the busiest time of the year, especially for our implementation team. That is the nature of the industry we serve. We are very proud of our implementation team as they onboard new clients and allow them to have a successful open enrollment. Work load during this time is heavy and the team goes above and beyond to make sure our clients have a best-in-class experience. During these busy times, PlanSource puts together a number of initiatives to help employees with their workload – increased hiring, simplified processes based on prior year’s experiences, in-office massages, yoga, fun team activities and other health breaks – to stay positive. It is a process that we continually try to improve, and feedback such as yours is incredibly valuable in our efforts. We will put it to good use. We wish you the best of luck in your future endeavors and appreciate your time to leave us feedback.
4.0
Dec 31, 2018

Great job

Recommend
CEO approval
Business Outlook

Pros

Friendly people, nice work environment. Destiny was very helpful and kept me informed during the hiring process. I was surprised that I had 3 interviews for an average level position. Nice Christmas Party with great giveaways. The biggest prize was $200 with Southwest Airlines.

Cons

None, so far so good.

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PlanSource Response
7y
Thanks so much for the positive feedback! We strive to keep our candidates informed throughout the interview process, as well as continue to keep our employees engaged and having fun, as FUN is one of our Core Values. Thank you for your review and we appreciate you here at PlanSource! Keep up the great work! :)
5.0
Oct 26, 2018

Continues to impress and amaze me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company really truly cares about their employees and offers wide range of benefits as well as other perks to keep it a fun and great place to work. Since starting at PlanSource I've been blown away with our Marketing Team and the amazing work they do for the organization. (Puts to shame some of the other marketing departments at previous companies!) The training provided when I joined was so completely invaluable and thorough. From my lens leadership wants people to succeed and takes the time to invest and ensure we have what is needed to be successful in the role. Most importantly, this leadership team can listen and take in honest and open feedback and create change out of it.

Cons

Like any larger organizations, there are silos, though I see improvement in this arena.

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PlanSource Response
7y
Thank you so much for your wonderful review! I can tell you that our Marketing Department is definitely feeling the love from your glowing comments. :) They work tirelessly to provide a real inside "peek" at our product offerings, and also to showcase how we assist organizations in utilizing our flexible and intuitive benefits software to provide an exceptional benefits & HCM experience to their employees! Training and Development is something PlanSource takes very seriously, as we strive to provide our employees with in-depth continuous learning and training; in fact, we just launched PlanSource University of which we are extremely proud (thanks L&D Team)! Thank you again, and with employees like you, WE are the lucky ones. We appreciate you and all that you do for PlanSource!
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Glassdoor has 411 PlanSource reviews submitted anonymously by PlanSource employees. Read employee reviews and ratings on Glassdoor to decide if PlanSource is right for you.