Change management is a genuine achilles heel for Pluralsight. We also change and pivot in our strategy which is well documented in other posts.
We are evolving and EVOLUTION IS NOT WITHOUT PAIN. We change sales models yearly and it takes away from momentum.
AE's need to evolve to a new bag of tricks - they need to be able to prospect and not only rely on a renewal event.
Systemically, lots of systems and tooling need major overhaul (underway) to ease the administrative burden for sales and contracts. It is a major pain point today and is getting the attention is deserves, yet time is needed to get it right in the next iteration.
The great resignation is real. Pluralsight is not exempt.