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      Pollo Tropical

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      Pollo Tropical reviews

      3.2

      43% would recommend to a friend

      (426 total reviews)
      avatar

      Dirk Montgomery

      42% approve of CEO

      38% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.8

      Compensation and benefits

      2.7

      Senior management

      Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      426 reviews
      3.0
      Dec 11, 2015

      Pollo Tropical

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place for advancement. Anyone can become a manager.

      Cons

      Very very busy!!! Employee turnover real high.

      3.0
      Oct 28, 2015

      GETTING THE HECK OUTTA DODGE

      Server/cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food is very addicting, honestly you won't find anything like it around. Given the right co-workers it's a very fun environment. This is my first job and it has definitely opened my eyes to the inner workings of a fast-food chain. I have more respect and sympathy for other fast food places i go to. The workplace skills I've obtained (work in fast-paced, high-stress environment, dealing with all types of customers with diff. backgrounds, taking initiative and multi-tasking, being efficient while helping out the team as a whole to push out great customer service) will be super beneficial in my future jobs. It prepares you for it all. Also very flexible scheduling if you are in school, you just give them a week notice if you have to take any days off or change availability.

      Cons

      How they run the business is the worst tbh. Don't apply for the server position unless you are prepared to be the only person serving food and busing tables and tending to the bathroom, drink and sauce station AND doing dishes for hours on end cuz it will be like that MOST days.. apparently PT is only allowed to schedule one server per shift. Depending on your location customers could be very rude and RACIST and treat you like trash all because 1. its fast food and 2. you're their "servant" also know that because of the type of food sold here (rice, chicken wings, beans and soup etc.) its HIGHLY likely that you will be cleaning the dirtiest tables you've ever seen in your life. honestly i dont even think McDonald's has it as bad as us. Some customers have NO HOME TRAINING and eat like mf wild animals and let their kids fling food everywhere and you WILL have to smile and laugh and ASSURE the customer that you will be cleaning up their dirty af mess because it's all about keeping them happy.

      2.0
      Oct 27, 2015

      Not Good

      District manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not too much to say. Not what you would exspect.

      Cons

      Unorganized systems. Work life balance not even.

      Viewing 382 - 384 of 426 Reviews
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      ReviewsPollo Tropical reviews

      Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.