You are an asset, possible liability, and totally replaceable.
Pros
The paychecks clear. They offer benefits. They have company vehicles for now. Raises happen sometimes. They really like webinars. Their email strategies are awesome when updating all of our thousands of employees about changes that usually don’t affect us.
Cons
Documentation used to keep employee educated is incomplete. When this was pointed out I was informed that I didn’t speak for the account and the information is still outdated. The group in charge of keeping documentation up to date is understaffed and over worked. Suggestions are met with defensive smart aleck responses. Attempts to share knowledge are also met with condescending answers. Yet when I ask my peers they agree they had the same question and no idea that the answer given was “the way things are and have been.” I have taken it upon myself to collect and update my knowledge base. The site we are sent to was thrown together and made pretty to get customers and new hires. It’s an obvious sales tool with little actual value. I was brought on by being shown all of the information at my fingertips. Only to find out it’s organization is comical. The missing information may be added someday and updates are found by chance not notification. Once hired the experienced techs laughed when I brought up the site. We had company vehicles but those are being taken away after the bean counters figured out this is not a high profit industry. Considering we service retail (which has been on the slide for years) this shouldn’t have been a surprise. I just can not suggest this to anyone. Seniority rules all and if don’t have it you are screwed no matter how long you’ve worked here. If the people above you don’t want to help you no one above them will push the matter. This is already much longer than I meant it to be. Go into it with yours eyes open. If everyone around you is just trying to cover there own backside that should tell you something.
