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      Positive Behavior Supports

      Engaged Employer

      Positive Behavior Supports reviews

      3.7

      72% would recommend to a friend

      (847 total reviews)

      Michael Nolan

      79% approve of CEO

      63% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.8

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Positive Behavior Supports has an employee rating of 3.7 out of 5 stars, based on 847 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Positive Behavior Supports employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      847 reviews
      3.0
      Jan 28, 2019

      Going Down

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility in work hours because they don't track non-billable hours contributing your salaried work week, so as long as you hit your billables, you're fine.

      Cons

      - Switch from independent contractor to employee model has been unnecessarily rushed and poorly handled. - People are promised more hours than are available. With this employee transition several people (in my region) were offered contracts with billable requirements that are unattainable because the region simply does not have enough morning/daytime hours to provide people with those hours. - Online system used for billing, client files, training, etc. is constantly glitching, slow, and inefficient. The personalizations made to Sharepoint have taken away from many of the benefits and useful functionalities if it was used how Sharepoint is intended to be used. I've used it at other companies and have never had the issues that we have at PBS. - No use of a scheduling system such as NPA Works or CentralReach - No online data collection system (what they call a data collection system is actually manually inputting totals to graph; no different from excel). - Los Angeles region specifically is poorly managed, and the management based out of the state is disconnected from the problems in the region and don't seem to take complaints or offers of solutions seriously. It's difficult to pinpoint one person because we see our main point of contact, while incompetent in many ways, is also constantly being set up for failure by their superiors. - No NCPI training. The answer provided is always that PBS focuses on proactive strategies and shouldn't use restraint. However the P in NCPI is PREVENTION, and it is NOT only about restrain, but teaches how to safely protect and remove yourself from a dangerous situation. One of my clients pulled a knife on my RBT during an episode. The answer that we need to maximize our use of proactive strategies is dismissive and communicates that the company is not concerned about the safety of it's staff.

      avatar
      Positive Behavior Supports Response
      7y
      Thank you for your feedback! I am glad to hear that you have enjoyed the flexibility that working with PBS allows! I see that you have been with us through the Independent Contractor to Employee change, and on behalf of our leadership I want to apologize if there were any issues experienced during this transition. We know that adjusting this business model was a big change for everyone, and we appreciate our employees patience in navigating this transition! I see that you are a current employee, and mentioned some concerns regarding the hour requirements you currently have in comparison to the hours that are available in your region. Please don't hesitate to reach out to me at athacker@teampbs.com if you would like to chat a bit more with myself or your Clinical Director so we can help figure out how to get your hour requirement to match up with the cases/hours available in your region! - Amanda Thacker, Recruitment Manager
      1.0
      Dec 6, 2018

      This company has a lot of room for improvement.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some people are friendly and positive in their interactions with you.

      Cons

      Poor communication, organization, and coordination. Many in upper management, such as HR and regional coordinator, take a very long time to respond to emails and sometimes never respond. Poor professionalism, including in regional coordinator, which is a high position that influences the company culture, second only to the CEO. You'll see contradictory info, lack of communication, dishonest behavior, pushing blame on others who were doing their jobs, and lack of humbleness to admit mistakes and correct them. Terrible website that they require you to use for everything, called SharePoint. It crashes/malfunctions often. It shows a variety of incorrect information, including incorrect hours you've worked. Pages won't load or they freeze, even when you always use Chrome like they tell you to. You will always be directed to submit a "Solv" ticket, which is supposed to solve your tech issues, but there is no drop-down option for some issues, including tech issues, which are the most frequent. You'll be waiting for months, and about 99% of the time, nothing will ever be resolved. Instead of helping you, the person assigned to help you may pass on the responsibility to someone else, who also doesn't help you. Strict rules about how to perform your job and in other ways very loose with little to no guidance about what to do. Unpaid trainings that they offer you as if it's a choice to take the trainings, but you really have to get training to use SharePoint and to do your job, so it's not a real choice. They also don't offer trainings on many aspects of your job that should be trained.

      avatar
      Positive Behavior Supports Response
      7y
      Thank you for your feedback! On behalf of our leadership at Positive Behavior Supports, I am very sorry to hear about some of the reported issues you have experienced! We want our regional leaders to be available to provide as much support and collaboration as is needed by a team member, and we certainly want a sense of community and teamwork fostered in every single region we serve. I do see that you are a current employee. I would gladly invite further direct and open conversation to discuss and rectify some of these concerns you have brought up. Please feel free to message me at athacker@teampbs.com! - Amanda Thacker, Recruitment Manager
      5.0
      Oct 30, 2018

      Great!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Perfect for analysts who want a flexible schedule and more autonomy in the their jobs - Independent contractor position but you still get the benefits of being part of an organization that supports you. - No pressure to take on more clients than you want or change your schedule. Before coming here, I've heard stories of other agencies where they give you heavy caseloads and make you work during the weekends. - Monthly online CEU events that are free - Regional Coordinator and senior analyst are very helpful, responsive, and try to support you with clinical knowledge. - Information about potential clients are given to you (gender, age, location) so you have the freedom to work with clients you are comfortable or competent working with.

      Cons

      - No health insurance benefits and it might be hard to earn enough indirect hours for certain fund sources so you might have to do some unpaid indirect hours.

      avatar
      Positive Behavior Supports Response
      7y
      Thank you for your feedback! I am glad to hear that you have enjoyed the flexibility and autonomy that working with PBS offers! I did want to mention that we have recently undergone a change in our business model (as of 1/2019) and are now exclusively hiring Employees! Our full-time employees, both administrative and direct care, are eligible for health insurance benefits. I see that you are a current employee - please feel free to reach out to your Regional Coordinator, hr@teampbs.com, or myself (athacker@teampbs.com) if you have any further questions about the awesome new benefits that are now offered to our members of Team PBS! - Amanda Thacker, Recruitment Manager
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      ReviewsPositive Behavior Supports reviews

      Glassdoor has 918 Positive Behavior Supports reviews submitted anonymously by Positive Behavior Supports employees. Read employee reviews and ratings on Glassdoor to decide if Positive Behavior Supports is right for you.