Powerback reviews

3.8

82% would recommend to a friend

(1,237 total reviews)

Carl Shrom

83% approve of CEO

80% positive business outlook

Powerback has an employee rating of 3.8 out of 5 stars, based on 1,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Powerback employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
2.0
Jul 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Great Coworkers and Director with flexible scheduling.

Cons

Disorganization and lots of redundancy in the paperwork specifications.

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Powerback Response
1y
Hello, Thank you for sharing your honest feedback with our team. It's phenomenal to see that you've enjoyed the flexible scheduling we offer here at Powerback, and we love that your team contributed positively to your overall experience during your time with us. We're sorry to see that you have left Powerback, and we sincerely wish you the best in your continued career. We'd love to hear further feedback, solutions, or ideas to improve our charting/paperwork processes from your unique POV. Communicating with us during your exit interview process will allow you to voice your continued feedback while allowing our team to further support you. Each response is monitored by a live representative and gives us the chance to connect with you directly if needed. Additional details on how to begin this process will be sent to your personal email address that was on file during your time at Powerback, so please keep an eye out if you'd like to participate! We welcome your opinions and feedback and hope you'll take part in this process. Again, thank you for your candid review. Have a great day! --Aimee, Marketing Specialist
1.0
Jun 27, 2024

Run!

Recommend
CEO approval
Business Outlook

Pros

None; no concern for front line staff.

Cons

Focus is on numbers not people at all

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Powerback Response
2y
Hello, Our team hears your concerns regarding success metrics, and we are sorry to hear that your experience with Powerback was less than stellar. We appreciate that you've taken the time to leave a review about your Powerback experience, as every comment helps us to improve our processes. Please note that if you have any further concerns to address or if you wish to share any further suggestions to help our teams improve, we're here to help. Communicating with us during your exit interview process will allow you to voice your continued feedback while allowing our team to further support you. Each response is monitored by a live representative and gives us the chance to connect with you directly if needed. Additional details on how to begin this process will be sent to your personal email address which was on file during your time at Powerback, so please keep an eye out if you'd like to participate! We welcome your opinions and feedback and hope you'll take part in this process. Again, thank you for leaving a review on your Powerback experience. We sincerely wish you the best of luck in your continued career and hope you have a great day! --Aimee, Marketing Specialist
4.0
Jun 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, good clientele, great work colleagues

Cons

Pushed for productivity, manager sets the tone for the department.

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Powerback Response
2y
Hello, We appreciate you taking the time to share your honest feedback, as this helps us to improve our processes. Our team is delighted to see that Powerback has been a wonderful fit for you. At Powerback, we constantly strive to provide the highest quality support opportunities to our team members, and we're sorry to see that you've experienced IT issues. We are actively working to create new updates in our technology stack through 2025, and we appreciate your patience and continued commitment to improve the lives you touch as these changes occur. If you have any further thoughts, ideas, or concerns to share, we're here to help. Carl, our CEO, hosts open-office hours every Monday morning/afternoon in an effort to connect and collaborate with staff to create solutions wherever possible. These discussions allow an opportunity for everyone to share their honest thoughts and directly contribute to our culture of transparency. If you're interested in participating in these discussions, you'll find an invitation on your Powerback gmail calendar. We want you to continue to feel supported in your role here at Powerback and hope you'll find this unique resource valuable. Again, thank you immensely for your candid review. We sincerely hope you have a great day! --Aimee, Marketing Specialist
Viewing 451 - 453 of 1,237 Reviews

Glassdoor has 1,253 Powerback reviews submitted anonymously by Powerback employees. Read employee reviews and ratings on Glassdoor to decide if Powerback is right for you.