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Premera Blue Cross

Engaged Employer

Premera Blue Cross reviews

3.0

37% would recommend to a friend

(217 total reviews)
avatar

Jeff Roe

42% approve of CEO

31% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.5

Senior management

Ratings by demographic groups

Reviews by job title

217 reviews

Reviews about "Culture"

Return to all reviews
3.0
Mar 17, 2018

Needs Internal Improvements

Senior developer
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. A big variety of things to learn if you can get into the right group. Some of the company is moving in the right direction. Benefits are decent. People of the community are nice to be around.

Cons

No employee loyalty. Employees who do not want to grow are coddled and those who do are not receiving the right opportunities. Part of the company is not growing well and good employees are stuck there.

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Premera Blue Cross Response
8y
I can tell by your review and tenure that you care deeply about Premera. And we care deeply about growing and developing our employees. We’ve introduced several changes in the last year to help evolve our review process with a focus on rewarding achievements and supporting employee growth, but are always looking for new ways to improve. So thank you for taking the time to share your feedback.
5.0
Feb 12, 2018

Customer Service-Providers-National Accounts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed the positive family culture at Premera. Every day that I worked there, I knew I was a part of a team that truly valued our clients and our relationships with each other. Premera has a strong family culture and constantly strives to improve their customer support, making the patient first priority with every new initiative.

Cons

Premera is strongly encouraging representatives to refer clients to online resources so that they could decrease call volume and increase customer comfort with online materials. While this is great for the company, it led to a lot of fear within our department about job security and longevity. Other departments had conducted large-scale lay offs within the same period.

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Premera Blue Cross Response
8y
Thank you for sharing your valuable feedback. It sounds like you and your team truly embraced our purpose of improving customers’ lives by making healthcare work better. As you mention, taking great care of our customers means providing them with the right support at the right time. As we evolve our business to better meet our customer’s needs, please know that we look at all options to lessen the potential impact on our employees.
5.0
Feb 2, 2018

Great place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility and great leadership interactions

Cons

Change is a constant occurence and communication not clear.

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Premera Blue Cross Response
8y
I couldn’t agree more with your advice, continuing to focus on relationship building efforts and improving communications are essential, and will continue to be a focus. We've made progress, but are always looking for new ways to improve, so I appreciate your perspective.
Viewing 142 - 144 of 217 Reviews
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ReviewsPremera Blue Cross reviews

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