employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

43% would recommend to a friend

(1,963 total reviews)
avatar

Brian Wynne

40% approve of CEO

36% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,963 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Your schedule is flexible as long as it's within the constraints of time given by the employer.

Cons

This is a long review. But after being an employee for many years. I wanted to caution anyone that applies. I was a very Faithful & Hard Working employee for years before Covid (Mgmt always complimented me on my work ethic & dedication). I covered Multiple territories during COVID (when they had very few employees) *I never contracted COVID. Once the Pandemic was over. My mother became Deathly ill for several months but I continued to work between her Hospital & Dr. visits.- Yes I was exhausted, but I was committed to my job. Once COVID was over (while my mom was recovering). My manager decided that I wasn't dedicated enough and began to Strip me of my designated territory. ( I went from 30+ hrs to roughly 5 hrs) Even after saying Premium would work w/ me. I began contacting Upper mgmt & even Human Resources to help me regain my "dedicated" stores. To no avail NO ONE tried to help me in anyway. I even tried to apply for other jobs (after being there for many years) I was Constantly Rejected. They wouldn't even put me in the applicant pool. However I know for a fact people who were less qualified continued to prosper over me. *feel free to read in between the lines. I already understand corporate America & how it works. But nevertheless I was very upset with how I was Treated after so many years of Dedication. *they only have gave me a .15 yes, "fifteen cent" raise after COVID and I had to beg for that. *my manager "claimed" he had to Fight to get me that raise ??? Eventually it hurt me so bad I started questioning my own self worth (after having 20+ years of Merchandising experience). If you decide to work for this company. Please have absolutely no expectations. Because they "Claim" they are a company that cares. (ACOSTA) purchased them later. But PLEASE go into this job expecting no pay raises, no promotions (unless your personal friends w/ mgmt) & Do not trust them if they tell you they understand about any Health related situations.

avatar
Premium Retail Services Response
1y
Thank you for sharing your experience with us. We take these accusations very seriously, and we are truly sorry to hear about the difficulties you faced. We understand how frustrating it must have been, and we sincerely apologize if you felt unsupported during a challenging time. Please email us at reviews@premiumretail.com with more details so we can follow up with the necessary parties and address your concerns. We value the hard work and dedication of our employees and are committed to ensuring all team members feel respected and supported. Thank you again for sharing your feedback.
5.0
Oct 7, 2021
Recommend
CEO approval
Business Outlook

Pros

There’s so many great things to be said about this company. Working for Premium has been the best career choice I have ever made. Not only do I feel heard but I am seen. I am constantly being asked about my ideas and opinions from how to create a better footprint for a brand to how can this company help me grow and accomplish my goals. I also get recognized for my accomplishments which makes me feel like I am making a difference. I feel valued everyday and am so honored to be a part of Premium’s culture. The only regret I have is not finding Premium sooner. Another one of my favorite things I love about Premium is the flexible work schedule. I no longer have to miss out on my children growing up because Premium values family and believes in the importance of work/life balance.

Cons

You are not working here!

avatar
Premium Retail Services Response
4y
Thank you for such a fantastic review! We're happy to hear Premium has been a great fit for you. Thanks for being part of the team!
1.0
Sep 3, 2019

HORRIBLE COMPANY

Recommend
CEO approval
Business Outlook

Pros

The pay is not fine, but not worth it.

Cons

They do not care about their employees, they force customers to buy service and a phone, and add things to their account without letting them know, Management is horrible, They steal your commission check and do not pay you. You stand up all day and only get a 30 minute lunch. They will blow up your phone all day, even off the clock.

avatar
Premium Retail Services Response
6y
Thank you for your review. We ensure all our employees get paid for the hours they work. If you have specific examples that contradict this, we urge you to email reviews@premiumretail.com so that we can address them.
Viewing 73 - 75 of 1,963 Reviews

Glassdoor has 2,078 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.