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Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

43% would recommend to a friend

(1,963 total reviews)
avatar

Brian Wynne

40% approve of CEO

36% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,963 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 8, 2025
Recommend
CEO approval
Business Outlook

Pros

It's a job. you get to learn about new electronics and technology

Cons

The company, corporate, leadership. I was literally told wrong information in my interviews and didn't find out til months later. IDK if it was intentional or not but if I'd been given the correct information I would NOT have accepted the job. I was fibbed to about advancement opportunities within the company and the program in the final interview. Everything is soo micromanaged. The way the system is set up it's designed to make you work harder and not smarter. Everyone from the top to the bottom seems so disorganized and it's almost impossible to get answers to questions, support or guidance for anything. Communication is broken, training is almost non-existent. The males seem to be appreciated/honored more than the females. Corporate is ... I don't know how this company stays in operation. Nothing gets done and it's nearly impossible to speak to anyone. When you do they sometimes hang up on you or tell you they'll get someone to contact you and that never happens. Emails sometimes get an auto-reply but most of the time you won't hear anything back. You are way overworked and grossly underpaid. They don't listen to the experienced experts on changes that could help the whole program work more efficiently and smoothly. 3pl used to be what everyone in retail wanted to be. They're the paying same or less than what they paid decades ago and expecting you to do 5x the work. They don't respect your time when you are off the clock or days off. They don't allow admin time even though it shows on the report. I was told put zero there always... you work for free daily and weekly because of this and other factors. Yes there are laws against that but they've figured out the loopholes. Bonuses get penalized for doing what you're supposed to do or during a fire drill and what they ask you to do.

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Premium Retail Services Response
1y
Thank you for taking the time to write this review. We're sorry to hear about your negative experience and truly appreciate your honest feedback. We take all concerns seriously, especially regarding communication, support, and compensation. So that we can look into this further and address your concerns directly, please email reviews@premiumretail.com with more details. Your input is important to us, and we want to ensure we are providing a better experience for our team members. I sincerely apologize for the negative experience and understand your disappointment. We wish you the best of luck.
5.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Company offers great support and on the job training. Potential to move up quickly if motivated to.

Cons

Schedule rotates every almost weekly

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Premium Retail Services Response
1y
Thank you for your great review! We're thrilled to hear that you enjoy working at Premium Retail Services and appreciate the support and training provided. We understand that the rotating schedule can be challenging, and we appreciate your feedback on this. We’re always looking for ways to improve the work-life balance for our team, and your input helps us in that effort. Thanks again for sharing your positive experience!
Viewing 166 - 168 of 1,963 Reviews

Glassdoor has 2,078 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.