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Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

43% would recommend to a friend

(1,964 total reviews)
avatar

Brian Wynne

40% approve of CEO

36% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,964 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Dec 10, 2024

Great place with great people

Recommend
CEO approval
Business Outlook

Pros

Work life balance Managers are amazing Very friendly and always willing to listen and provide solutions Rewards and recognitions Flexibility Thinking outside the norm

Cons

No one leaves so hard to move up, if that can be considered negative.

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Premium Retail Services Response
1y
Thank you for the review! We’re thrilled to hear that you’ve had such a positive experience with the team, the work-life balance, and the flexibility we offer. We pride ourselves on promoting from within whenever possible and encourage employees to check out Premium's open positions at wearepremium.com. Your feedback on this topic is important to us and will help us continue to improve how we promote advancement opportunities. Keep up the good work!
5.0
Dec 10, 2024

Fostering growth

Recommend
CEO approval
Business Outlook

Pros

The leadership and management is amazing, always feel like a part of the team!

Cons

Weather, have to work in rain, sleet and snow.

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Premium Retail Services Response
1y
Thank you for this review! We’re glad to hear that you’ve felt supported by our leadership and management team—it’s important to us that everyone feels like a valued part of the team. We’re happy to hear that your experience at Premium has been positive. Keep up the good work!
1.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Over the 8 years I was with PRS, the flexibility was the redeeming factor. Between all of the market restructures, it was challenging to get a great leader, but you could get lucky and have one occasionally.

Cons

Unfortunately, this cons list is pretty large. Pay is almost unbelievably low - This could be due to the fact that I was with them for 8 years and never received a comp increase, while I'm sure newer hires were being brought in at hire rates as the years went on, but it was still pretty rough. During slow periods, you can be lucky to get a few hours of work for the week, but during heavy periods, you can also work 50-60 hours and still be part time with no benefits or PTO. Most importantly, they make it pretty clear that they don't care about their field team. Maybe they do with leadership, but in my 8 years, I experience many more unfit leaders than I did great leaders. From not willing to work with reps even though this is their secondary part time job to completely taking their work away. I was very recently let go due to a manager stepping in to cover our market and her and I did not quite see eye to eye on everything and it lead to me being terminated. I spoke with upper management and there was absolutely no care or compassion or even an interest in hearing what I was experiencing as a field rep. Only what the unqualified leader said. There was also mention of things that were completely untrue that I even had a receipts of, but they cared so little that it did not matter.

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Premium Retail Services Response
1y
Thank you for your review. We’re pleased to hear that the flexibility of the role was a redeeming quality for you, and we’re glad there were moments when strong leadership made a positive impact. However, we deeply regret that your overall experience, particularly regarding work-life balance and leadership, fell short of your expectations. Integrity is one of our guiding beliefs, and we take concerns like yours very seriously. If you feel this principle has not been upheld, we encourage you to reach out to HR immediately so we can address your experience and work toward a resolution. If you’re willing to share more details about your experience, please don’t hesitate to reach out to us directly at reviews@premiumretail.com.
Viewing 175 - 177 of 1,964 Reviews

Glassdoor has 2,079 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.