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Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

43% would recommend to a friend

(1,964 total reviews)
avatar

Brian Wynne

40% approve of CEO

36% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,964 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Able to set your schedule and store visits

Cons

No annual employee reviews, no merit or pay increases, company does not offer sick pay, instead you have to use your vacation pay. Half the time the sales force knows more about what is going on in the market than our management team They dont listen to us, they could care less about our ideas or suggestions

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Premium Retail Services Response
1y
Thank you for your review and for sharing your concerns. We agree the flexibility of the work our field team takes on is a huge perk. After doing extensive research, we believe our compensation aligns with industry standards, but we appreciate your input on how we can improve in this area. If you'd like to discuss your concerns further, please feel free to email us at reviews@premiumretail.com. We value your feedback and will work toward making improvements. Thank you again for sharing your experience.
1.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Nada, zip, zilch. There is no good reason to take this job.

Cons

You might get 2 to 3 days per week. Their entire system is disorganized. Your log in information won't work correctly & you'll be provided solutions that don't work. Finally, when you drill it into their head, they'll get it fixed. If you cannot sell a new post paid within the first 4 days of working within the Walmart location, they'll start gaslighting you via the schedule in their 360 app. You'll be scheduled for the next day then you'll go in and your schedule has been removed and be told you were never scheduled for that day. The online training emphasises the need to have 2 forms of ID for any post paid by Walmart policy. Management will allow activations with only one form of ID or sometimes none at all. The online training is outdated, much of it doesn't really apply anymore. If you get hired, you'll work only 2 of 3 stores while the location with the highest sales are largely staffed by management. You'll spend a good portion of your day fixing issues other people have caused on prior shifts or walking around trying to start up a conversation if you can find any customers. In the end, don't leave a job or turn down another job for this one. They run through people like water. God forbid you have a prepaid Straight Talk activation that doesn't activate, you'll spend hrs with their automated system hanging up in you before you finally reach a live person who can help you. The entire experience has been frustrating and demoralizing. The moment the training in 360 started acting up and not working in the way it says we're supposed to use it, I should have backed out. This is great if you want to fill a couple of weeks between employment, otherwise run the other way. Trust me, no one ever truly does the bill explanation and you'll have people selling phones without the customer present and leaving the phones unsecured in random drawers. If you have a problem logging into something, good luck getting it fixed before you request it 6 to 10 times.

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Premium Retail Services Response
1y
Thank you for your review and for sharing your concerns. We’re sorry to hear about your challenges and take your feedback seriously. Please email us immediately at reviews@premiumretail.com so we can look into this further and address your concerns. We’re committed to making improvements and appreciate your input.
1.0
Oct 1, 2024

Sorry mgm

Recommend
CEO approval
Business Outlook

Pros

Nothing good to say about them

Cons

Low hours terrible benefits and horrible pay, they lie alot was told I was full time to find out I'm part time

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Premium Retail Services Response
1y
Thank you for your feedback. We're sorry to hear about your negative experience and take your concerns seriously. We are committed to improving communication and employee satisfaction. If you’d like to share more details, please email us at reviews@premiumretail.com so we can address your concerns directly. Thank you again for sharing and we wish you the best!
Viewing 208 - 210 of 1,964 Reviews

Glassdoor has 2,079 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.