Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Premium Retail Services

      Part of Acosta Group

      Engaged Employer

      Premium Retail Services reviews

      3.0

      43% would recommend to a friend

      (1,962 total reviews)
      avatar

      Brian Wynne

      40% approve of CEO

      36% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      3.2

      Work/Life balance

      2.7

      Culture & values

      2.6

      Compensation and benefits

      2.6

      Career opportunities

      2.5

      Senior management

      Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,962 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jun 11, 2025

      Little Respect For Work Life Balance

      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      discounted wireless plans through Verizon (and I think AT&T)

      Cons

      Absolutely no respect for work/life balance. You are expected to be in store around 45 hours per week, which is fine. But then I had mandatory one-hour calls each of my two days off, was expected to work on staffing during off days, was expected to be diligently responsive in group chat during off days, and constantly be calling reps on off days. Their excuse was simply “you’re salaried”. Yes, being on salary means occasionally more than 40 hrs per week may be required and that may mean occasional work on off days…. But I was already in store 45 hrs per week and was basically glued to my phone when I actually had a day off. At one point they implemented mandatory 6 day in store work weeks if you didn’t meet certain weekly metrics. Hopefully this has been shut down, but they take advantage of salaried employees (and the salary is only around $50k, nothing special). Also, the sales reps are MASSIVELY underpaid for the job they are expected to perform and the sales acumen they are expected to display, which makes hiring and maintaining a team near impossible.

      avatar
      Premium Retail Services Response
      1y
      Thank you for taking the time to share your experience. We’re sorry to hear you felt a lack of work-life balance during your time with Premium. That’s never the experience we want for our team. We’re continuously evaluating how to better support both our managers and reps, including how we manage expectations around time off and communication. If you're open to sharing more, we’d appreciate the opportunity to learn from your experience, please reach out to us at feedback@premiumretail.com. We wish you all the best in your future endeavors.
      1.0
      Apr 24, 2025

      It's all about YOY PROFITS

      District sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership makes you feel special until they don't

      Cons

      I helped a WSP buy a battery for his car. HR questioned me and I told them it was none of their business what I did with my personal money. And if our values didn't align, I was working for the wrong company. Fired immediately. This happened in AZ. I covered 56 WM locations

      2.0
      Jan 21, 2025

      This is far from a career.

      Merchandising specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There’s flexibility in your work schedule

      Cons

      The pay isn’t a livable wage and they rarely give out raises. They require you to drive your own vehicle and while they do pay for mileage, they don’t pay it correctly. (They will pay mileage based on the most economical route which includes toll roads but will not reimburse tolls.) You are required to use your own phone for reporting and they require you to share your location at all times. This is an invasion of privacy. They used to pay $0.25 per picture you upload on service orders, but it is now capped at $50 per month. Some service orders require 30-40 pictures be uploaded so one could easily hit the cap within a week. There is no mentoring or physical training for the job. They give you a PDF attached to your service order and you’re supposed to “figure it out.” I used to get overtime but since there’s been new management, overtime is “against policy.” Overtime used to be a benefit. I used to get bonuses every once in a while, but those have been taken away too.

      avatar
      Premium Retail Services Response
      1y
      Thank you for your honest feedback and for your long-term commitment to Premium Retail Services. After doing extensive research, we believe our compensation aligns with industry standards. However, we will continue to evaluate it to ensure it remains fair and competitive. We also recognize your concerns about mileage reimbursement, phone usage, and photo upload compensation. We’re reviewing these policies to make improvements where needed. In regard to training, we invest heavily in employee development, but we agree there is always room for improvement. We’ll share your concerns with our training department to enhance support for all team members. We appreciate your contributions and are committed to making improvements to create a better experience for our employees.
      Viewing 235 - 237 of 1,962 Reviews
      Related searches: Premium Retail Services jobs | Premium Retail Services salaries | Premium Retail Services benefits | Premium Retail Services interviews
      ReviewsPremium Retail Services reviews

      Glassdoor has 2,077 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.