Press Ganey reviews

Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

Company is being acquired by Qualtrics/Silver Lake. There is a lot of uncertainty around the future, causing a significant drop in morale since the announcement late last year. Most people are scared of losing their jobs once the acquisition is complete, and since it is still under federal review, leadership has given next to no information on what any of those changes will look like, or any departments/products will be impacted. They talk of "synergies" between the companies, which sounds like a nice thing, but is really just a buzz word to say that Qualtrics/Silver Lake is going to fire a lot of people once everything is finalized to save money for their rich, evil private equity overlords. Qualtrics boasts AI in everything they do, so like most other white collar technology companies right now, trying to find ways to make themselves and the majority of their workers obsolete to save a few bucks all with the guise of improving client experience.