Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "Some employees are friendly and fun to work with" ((in 12 reviews)); "great work life balance there" ((in 9 reviews)); "Many options and opportunities at PrimePay!!" ((in 7 reviews)); "Friendly work environment and solid training" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 21 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 16 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 10 reviews)); "No training program." ((in 9 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

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PrimePay

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

3.0

May 2, 2024

Not too bad

Slaesperson

Recommend

CEO approval

Business Outlook

Pros

Company is in growth mode so there is a lot of opportunity

Cons

The technology needs some work to compete in the marketplace

PrimePay Response

Thank you for sharing your feedback! We're glad to hear you recognize the growth opportunities at PrimePay. Your input about our technology is noted, and we're committed to enhancing it to remain competitive in the marketplace.

5.0

May 1, 2024

PP

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Nice People and good work

Cons

a lot of change in upper management recently

PrimePay Response

Thanks for sharing your thoughts! We're glad you appreciate the positive atmosphere and quality of work at PrimePay, and we understand the impact of recent changes within our organization. Your feedback is appreciated and helps us continuously improve.

1.0

Apr 29, 2024

Overburdened and Underpaid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote jobs are a plus and help with flexibility.

Cons

The company is consistently overburdened with cases and has been submitting payroll days late sometimes even on the same day as clients are supposed to be paying. There is little room for advancement as there is just a constant need for people in service. Many clients are very upset a lot of the time and rightfully so. Wages are stagnant and minimal raises make it to where inflation is escalating faster than hourly rates, so each year its like you are making less and less money.

PrimePay Response

Thank you for sharing your feedback. We're glad you value the flexibility of remote jobs. Your concerns have been noted and we appreciate you providing your input as we continuously strive to enhance the employee experience.

Viewing 40 - 42 of 355 Reviews