Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "Some employees are friendly and fun to work with" ((in 12 reviews)); "great work life balance there" ((in 9 reviews)); "Many options and opportunities at PrimePay!!" ((in 7 reviews)); "Friendly work environment and solid training" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 21 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 16 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 10 reviews)); "No training program." ((in 9 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

5.0

Mar 28, 2024

Clear direction, great team & culture!

Marketing

Recommend

CEO approval

Business Outlook

Pros

I've worked in marketing at a few other software companies and PrimePay has been the best experience so far. I'm feel I'm challenged and empowered to do my best on my OKRs and contribute the company's success. The larger marketing team (and outside marketing) is super collaborative and teamwork is big here (no silos!). This is the best team I've worked in!

Cons

While we are a mature company, we are going through a lot of change which makes it feel like a scale up at times with the expected chaotic vibe. Our CMO and Executive Team do a good job of communicating changes and actually rolling their sleeves up to lead.

PrimePay Response

2y

Thank you for sharing your feedback. We're thrilled to hear about your positive experience in marketing at PrimePay, and we're glad to know you feel challenged, empowered, and part of a collaborative team. We understand that change can sometimes bring a sense of chaos, but we appreciate your recognition of our CMO and Executive Team's efforts in communication and leadership. Your suggestions for in-person meetings and ongoing communication are valuable, and we'll certainly take them into consideration as we continue to support and recognize our team's efforts. Thank you for your contribution to our success, and we look forward to implementing your suggestions for further improvement.

1.0

Mar 27, 2024

Once a Great Company

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Used to be a fantastic place to work

Cons

Completely changed the company around 2021 - changed the service model to no dedicated service rep to whoever answers the phone which could be hours - Pricing went up - service went down - The wheels have officially come off.

PrimePay Response

2y

Thank you for sharing your feedback. We acknowledge your concerns about changes in our company, particularly the shift in service model and pricing adjustments. We understand the impact these changes may have had on your experience. We take your feedback seriously and will strive to address these issues to improve.

1.0

Mar 20, 2024

Not organized, no stability

Client success representative

Recommend

CEO approval

Business Outlook

Pros

the only pro is the ability to work remote

Cons

turnover in leadership, unorganized, terrible and expensive health benefits

PrimePay Response

2y

Thank you for your feedback. While we're pleased you value our remote work option, we apologize for the issues you've encountered, including turnover in leadership, organizational challenges, and dissatisfaction with health benefits. We take your concerns seriously and are actively working to address them to enhance the employee experience.Your insights are invaluable in guiding our improvements, and we're dedicated to making positive changes. Thank you for sharing your thoughts.

Viewing 46 - 48 of 355 Reviews

PrimePay

PrimePay reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Clear direction, great team & culture!

Once a Great Company

Not organized, no stability

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