PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

355 reviews
4.0
Feb 1, 2018

Client Success Representative, Benefit Services

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people. It's a family atmosphere.

Cons

The starting wage and benefits.

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PrimePay Response
7y
Thanks for taking the time to write a review. We have a great group of people who work for PrimePay. It’s the people that make working here so great!
3.0
Oct 24, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked at PrimePay for two years and I must commend the recruitment team- my coworkers were some of the best people I have ever met and they truly went the extra degree to help not only participants and clients and brokers, but also each other. But they never stuck around very long once they wise up and realize that they are worth more than PrimePay can offer them. John Tatum was the best boss I ever had.

Cons

The pay is awful. If all the CSRs packed up and quit today and went to work for Paychex, they would all be making $3-5 more than they currently are. Sales training with regards to the benefit products we offer needs to be improved. They constantly oversell and overpromise to clients or brokers and then when we can’t deliver, it becomes a service issue and it’s bad customer service. That’s just not right. Have someone who knows Benefit Services teach them about FSAs and HRAs, etc. that would avoid a lot of pain on our end.

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PrimePay Response
8y
Thank you for your review and for the compliments to our team. We are thankful for such a collaborative environment across all offices. We appreciate your feedback.
2.0
Sep 24, 2017

Client Success Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with

Cons

Low wages and overbearing management

avatar
PrimePay Response
8y
Thank you for your review.
Viewing 127 - 129 of 355 Reviews

Glassdoor has 368 PrimePay reviews submitted anonymously by PrimePay employees. Read employee reviews and ratings on Glassdoor to decide if PrimePay is right for you.