Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "great work life balance there" ((in 9 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 7 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews)); "Leadership team has a great vision for the company and are all competent at their jobs." ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 22 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 17 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "No training program." ((in 11 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

3.0

Dec 30, 2024

Decent entry level position for working in payroll

Payroll specialist

Recommend

CEO approval

Business Outlook

Pros

Work From Home Decent PTO/Holidays

Cons

Poor Communication With Clients From Management

PrimePay Response

1y

Thank you for your feedback! We’re glad you valued the work-from-home flexibility and PTO. We understand the importance of clear communication with clients and are committed to improving support and transparency.

1.0

Dec 12, 2024

Overwhelmed and Understaffed

Implementation consultant

Recommend

CEO approval

Business Outlook

Pros

Remote work, that's about it.

Cons

Understaffed. Horrible product. Tone deaf leadership.

PrimePay Response

1y

Thank you for your feedback. We’re sorry to hear about your frustrations and take your concerns seriously. We understand the importance of proper staffing and support and are dedicated to addressing these challenges to enhance the work environment and product quality. Your insights are essential as we strive to make impactful changes.

5.0

Dec 11, 2024

Exciting Progress and a Bright Future Ahead

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Over the past six months, I've seen significant progress within the company, particularly in areas that matter most: improving internal processes, investing in employee development, and enhancing the customer experience. Leadership has been clear in setting priorities and taking actionable steps to deliver results. For example, the focus on streamlining operations and supporting teams with the right tools has created a noticeable difference in day-to-day efficiency. I’ve also appreciated the renewed emphasis on fostering a collaborative culture where everyone's input feels valued. The efforts to align the company’s vision with execution are paying off, and it’s rewarding to be part of a team that genuinely cares about its employees and customers.

Cons

No organization is perfect, and there’s still work to do in terms of scaling communication as we grow. That said, the leadership team is open to feedback and is actively working to address these challenges.

PrimePay Response

1y

It's great to hear your enthusiasm about the progress and positive changes within the company! We’re glad you’ve noticed improvements in internal processes, employee development, and customer experience. We recognize that communication is key as we grow and appreciate your feedback on leadership’s openness to improvement. We’ll continue focusing on transparency and keeping the momentum going.

Viewing 22 - 24 of 355 Reviews

PrimePay

PrimePay reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent entry level position for working in payroll

Overwhelmed and Understaffed

Exciting Progress and a Bright Future Ahead

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