Primo Brands reviews

Inventory management can be inconsistent—sometimes we face stockouts or delayed shipments, which hurts sales. The sales support team isn’t always responsive, making it tough to resolve issues quickly. Promotional commitments from corporate aren’t always followed through at the local level.

After the acquisition, it felt like a corporate overhaul with mass layoffs and unrealistic performance expectations. Remaining employees have had to navigate broken systems, constant tech failures, and minimal support — all while being held to strict metrics. Assisting customers often results in penalties rather than recognition. System crashes are frequent, and tech or managerial help is nearly nonexistent. Employees are expected to meet “quality” goals under impossible circumstances, while customer frustrations grow. Many calls involve upset or desperate customers, yet leadership remains silent or distant. Morale is low. Paychecks have been delayed, and there’s little flexibility or emotional support from management. The work environment has become increasingly stressful, with decisions made at the top showing little concern for those on the ground. This is a monopoly disguised as options. They own nearly every water delivery brand, and now customers have nowhere else to go. Fake five-star reviews flood the internet while they bury real feedback. If you want a soul-crushing job that gaslights you daily, this is it.